Can’t Configure plugin again

  • Resolved somayaj

    (@somayaj)


    10 months, 1 week ago

    Hi team

    I deleted the plugin and disconnect it from my pixel. I installed it again but now I can not configure it
    I only want it for ads so I select this option, my FB and Ig accounts appears but I can not select them, I am stuck here

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Marija

    (@marijastuntcoders)

    10 months, 1 week ago

    Hi @somayaj – thanks for reaching out!

    Please make sure you are already logged in as the user with access to all of the necessary assets, before trying to connect to the pages.

    Also, when you are trying to connect, are you seeing any plugin-related errors in your debug.log?

    Kind regards,
    Marija

    Plugin Support Marija

    (@marijastuntcoders)

    10 months ago

    Hi @somayaj – just wanted to follow up and check if you are still experiencing this issue?

    If so, please make sure you are already logged in as the user with access to all of the necessary assets before trying to connect to the pages, and let us know if there are any plugin-related errors in your debug.log?

    Kind regards,
    Marija

    Plugin Support Marija

    (@marijastuntcoders)

    10 months ago

    Hi @somayaj ,

    Since we haven’t heard back from you in a while, we will be marking this issue as resolved. Please feel free to reach out again, if you need any assistance with the plugin.

    Kind regards,
    Marija

Viewing 3 replies - 1 through 3 (of 3 total)

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  • 3 replies
  • 2 participants
  • Last reply from: Marija
  • Last activity: 10 months ago
  • Status: resolved