Hi Jonnychadwick,
Thanks for checking that. So just to confirm, you turned off all over plugins and left just Quiz Cat on and the quiz setup didn’t appear?
I will need to check some of this with the developer to see what could be the cause.
Can you right-click on the Quiz Setup field and then click Inspect in the menu that appears? It’s usually at the bottom.
Then look for the div class=”inside” as per my screenshot below. It should be near the div id=”fca_qc_description_meta_box”.
Then take a screenshot of that and paste the URL link again so we can check it out.
There could be something in your version causing the div class=”inside” not to appear.
Like this – https://imgur.com/1KUfusc
You could also try viewing your Quiz Setup in an incognito window, in case there is a browser extension causing the quiz setup not to appear.
Looking forward to your reply.
All the best.
There is no Div Class = inside
screenshot
Hi there,
Thanks for your reply.
Can you send us a full page screenshot with the id=”fca_qc_description_meta_box” opened?
Also, do you have any speed or caching plugins eg through Jetpack? It would be recommended to turn them off and test if the title and description appear.
All the best.
Hi Jonnychadwick,
I hope all is well.
I am going to mark this as “resolved” but if you have any additional questions about this, feel free to reply to us and we will be happy to help.
Kind regards.
Hi there, the problem still isn’t resolved
Any idea how to fix it?
Hi Jonnychadwick,
Thanks for getting back.
Since we are not able to replicate this issue on our own site (the default title can be changed), we do not yet know how to fix it. So we need to find out what the trigger is first so that we can solve it.
1 – Can you right-click with our mouse cursor on the Quiz Setup field where the quiz title is missing and then click “Inspect” in the menu that appears? It’s usually at the bottom.
Then look for the div id=”fca_qc_description_meta_box” and deploy the HTML inside it by clicking the little right arrow button.
Then take a full screenshot of the inspector and paste the URL link again so we can check it out.
There could be something in your version causing the div class=”inside” not to appear.
2 – Also, do you have any speed or caching plugins eg through Jetpack? It would be recommended to turn them off and test if the title and description appear.
3 – Even if an issue is likely not a conflict with another plugin, it’s often best to rule out the possibility completely. The following steps will tell you whether or not you are experiencing a conflict, and with what piece of software the conflict is with. This method is more thorough than the last attempt.
The steps are as follows:
Deactivate all plugins, except Quiz Cat.
See if the issue persists:
If so, your issue is not caused by a conflict with a plugin.
If the issue is gone, one of the deactivated plugins was causing a conflict. You need to find which one.
Reactivate your plugins one at a time, and check after each to see if the issue returns. When it does, you will have found the plugin conflict.
If a plugin conflict is not found, check the theme next. Revert to a default WordPress theme like ‘Twenty Twenty Two’.
If the issue is gone, you have a theme conflict.
If not, the issue is not caused by your theme or a plugin.
Looking forward to your reply.
All the best.
