Can’t authorize 365 / outlook

  • Resolved samlinck

    (@samlinck)


    2 years ago

    When attempting to authorize my Outlook account, I receive this successful message:

    “You have successfully linked the current site with your Microsoft API project. Now you can start sending emails through Outlook.”

    However, the button below continues to display:

    “Allow plugin to send emails using your Microsoft account.”

    The connection previously functioned but required a reset due to the expired token. However, now the connection cannot be restored.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Nukak Asanansi

    (@nasanansi)

    2 years ago

    Hi @samlinck,

    Thanks for reaching out.

    Please know that this is not the expected behavior of the plugin, and it appears this could be caused by some plugin conflict, theme conflict, or custom code on your site.

    To troubleshoot this, please ensure you are using the latest version of the plugin and your WordPress version isn’t outdated.

    Then follow this guide here on how to troubleshoot plugin and theme conflicts: https://jetpack.com/support/troubleshooting-plugin-and-theme-conflicts/.

    I hope this helps. Thanks 🙂

    Thread Starter samlinck

    (@samlinck)

    2 years ago

    Hi @nasanansi,

    The outlook secret was not valid anymore, that’s what caused this strange behaviour.

Viewing 2 replies - 1 through 2 (of 2 total)

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  • 2 replies
  • 2 participants
  • Last reply from: samlinck
  • Last activity: 2 years ago
  • Status: resolved