Cant add or edit posts & pages through dashboard

  • mannkobe

    (@mannkobe)


    7 years, 5 months ago

    Hi

    I recently uploaded a backup of my WordPress site after having it cleaned from a hack. I also moved my domain to a new server to look to avoid a recurrence of the hack. I had to edit my config.php file & my mySQL database for it to load to my domain name and not the demo site my expert used to clean my sites.

    It all worked ok, except now when I logged into my dashboard it seems I cannot use any of the edit functions in my dashboard. The customize & widget links simply don’t load and all I get is a blank page.

    When I go to add or edit a page or a post I receive page with the following message

    “This page isn’t working thecommunityforum.com.au is currently unable to handle this request. HTTP ERROR 500”

    If anybody can help me witha fix with this it would be greatly appreciate.

    Regards…..Bob

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Moderator James Huff

    (@macmanx)

    7 years, 5 months ago

    Internal server errors (error 500) are often caused by plugin or theme function conflicts, so if you have access to your admin panel, try deactivating all plugins. If you don’t have access to your admin panel, try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, try switching to the default theme for your version of WordPress to rule-out a theme-specific issue. If you don’t have access to your admin panel, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue.

    If that does not resolve the issue, it’s possible that a .htaccess rule could be the source of the problem. To check for this, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, and rename the .htaccess file. If you can’t find a .htaccess file, make sure that you have set your SFTP or FTP client to view invisible files.

    If you weren’t able to resolve the issue by either resetting your plugins and theme or renaming your .htaccess file, we may be able to help, but we’ll need a more detailed error message. Internal server errors are usually described in more detail in the server error log. If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that time period. If you don’t have access to your server error log, ask your hosting provider to look for you.

Viewing 1 replies (of 1 total)

The topic ‘Cant add or edit posts & pages through dashboard’ is closed to new replies.