Can’t add a feed | WordPress.org

Resolved fdcommunication
(@fdcommunication)

1 year, 1 month ago

Hello,

When I want to add a feed, the plugin asks me to verify my email. Then when I clicked on “Send confirmation link”, it displays “Error: Email is already registered and verified.”. And then I’m blocked.

What should I do ?

Viewing 1 replies (of 1 total)

Plugin Support Smash Balloon Nigel
(@nigelrsb)

1 year, 1 month ago

Hi @fdcommunication,

It’s not normal for the feed email verification to fail with that error. To further investigate the issue, please submit a support request via the form on our website, https://smashballoon.com/support/, and include the System Info.

To obtain this information, please follow the steps on this page: https://smashballoon.com/doc/how-to-get-system-info. We ask you to use our form, as the System Info contains other website information from your site, which we do not suggest posting here.

Best Regards,

Viewing 1 replies (of 1 total)

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1 reply
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Last reply from: Smash Balloon Nigel
Last activity: 1 year, 1 month ago
Status: resolved