Support » Plugin: UpdraftPlus WordPress Backup Plugin » Cant access Updraft settings after installation

  • Resolved all_in_one

    (@all_in_one)


    Hello,

    After installing Updraft Plus Backup & Restore (free version 1.9.42), am unable to use it. This installation doesnt work on our website (allinone-india.com) due to following problem. Any suggestions to fix it or workarounds would be very helpful.

    Here is what I did:
    1. installed the plugin from WP plugin search. Then after activating plugin went to WP-Admin->Settings-?Updraftplus Backup.

    It opens this page:
    http://allinone-india.com/wp-admin/options-general.php?page=updraftplus

    Webpage says: “The page you requested could not be found.”

    So i cannot get to the settings page, to setup a backup to the drive or elsewhere!

    2. I deactivated & deleted the plugin,
    then again downloaded Updraftplus ZIP file from Updraftplus website,
    then Uploaded the plugin zip file & installed it in the website.
    Repeated the steps to get to settings, Again same problem (Updraft settings page not found).

    3. But here is the strangest thing.
    When updraft plus was installed in the localhost, it works perfectly!! Am able to access the settings and go ahead with setting up the backup!

    How to access the settings page in the website (live site)?! Hope there’s a solution for this strange problem.

    Thanks.

    https://wordpress.org/plugins/updraftplus/

Viewing 15 replies - 1 through 15 (of 19 total)
  • Plugin Author David Anderson

    (@davidanderson)

    Strange indeed!

    Can you post a screenshot of the error page?

    Is it a multisite (WordPress network) install?

    Best wishes,
    David

    Thank you David for replying. Not sure how to post a screenshot here. Will email it to you.

    Re. multisite install – NO, i dont think it is a multisite install. Essentially, we run only 1 site, so i am guessing this is not a multisite install. Is there a better way to find out that info more accurately? Please let me know.

    Thanks.

    Plugin Author David Anderson

    (@davidanderson)

    Hi,

    Do you have a custom page for HTTP 500 errors on your website? My guess would be that an error is thrown when you visit the settings page, and that this redirects into the front-end of the website and shows the misleading “page not found” page.

    Try updating to UpraftPlus 1.9.44 (the latest), to see if that fixes it. If not, then please let me know your WP version, and also you’ll need to check your PHP error logs on the server to see what is logged in them when you visit the page. (Ask your web hosting company for where to find these if you don’t know – they vary between different setups).

    David

    Hi David,

    I checked with the 1.9.44 version of Updraft Plus. Same problem, no change, I still get Page not found error when I select “Settings->UpdraftPlus Backups”. I do not see any custom page for HTTP 500 errors on our website. So not sure what is getting redirected. Will try to get access to the PHP error log file.

    Is there anything else you can suggest to get it working! I really want to use updraft plus for backups & restoration. I need to backup asap before making major theme change to the website! So please help.

    Will purchasing the “Automatic backups” add-on make any difference and somehow fix this problem if I delete it and re-install after purchasing the add-on? Please let me know soon.

    Thanks a lot for your help. Regards.

    Plugin Author David Anderson

    (@davidanderson)

    Hi,

    Reading the PHP error log file is essential – any 500 errors should have an entry logged there, which will identify the issue.

    However, if you’re not sure how your 500 errors are ending up in a themed page (only front-end pages in WordPress get themed – the back-end is not themed), then that should be investigated too, as it seems that there’s something else going on in your setup that isn’t what you’re expecting.

    You could also try increasing the memory limit, in case it’s that (probably not, but worth a try): put this in wp-config.php:

    define(‘WP_MEMORY_LIMIT’, ‘512M’);

    Best wishes,
    David

    Thanks David. I shall try the Memory limit once I get ftp access & will also send the error log (by email?).

    Incidentally, i installed Updraftplus on localhost installation, tried to backup & restore and it worked flawlessly!!! I am so happy with it, compared to other backup plugins which I tried & struggled with. So i really want to make it work on my live site and purchase few useful adds ons… soon!

    Thanks for making a really useful plugin, making it simple to use.
    Regards.

    all_in_one

    (@all_in_one)

    Hi David,

    I finally got access to our website files. But I see multiple error_log files. Not sure which one to send you. Please let me know which error_log file to send – I find one in public_html & another in wp-admin.

    Besides, I did the steps again now, clicked on “settings->updraftplus”, again got page not found message. But I dont find the error.log file to be updated with current date (they are still having yesterdays date).

    Also, in both error_log files, I did not find any error re. updraftplus! Not sure what is going on. 🙁 Any other suggestions to try or look at?!

    Also, I tried to increase the memory limit as suggested. Inserted the following (after WP_DEBUG section)

    define(‘WP_DEBUG’, false);

    /**
    * Increase memory limit – for UpdraftPlus plugin error
    */
    define(‘WP_MEMORY_LIMIT’, ‘512M’);

    Then saved the file in cpanel, refreshed the website and tried to access the updraftplus settings. NO CHANGE. Still getting the same page not found message. So looks like memory may not be the issue.

    BTW, Wish you a merry christmas! Hope to hear back soon. Thanks.

    Plugin Author David Anderson

    (@davidanderson)

    Hi,

    I received your logs – thank you.

    I do not know the times when you were visiting the UpdraftPlus page, so am not sure exactly where in the log to look; but, there are multiple “out of memory” errors in the last couple of weeks. So, you should talk to your web hosting company about how to raise the PHP memory limit (it varies between different setups), and then try again after doing that.

    David

    all_in_one

    (@all_in_one)

    Thanks David. I too noticed the out of memory errors and was concerned about them. Will talk to the web hosting company. Is there a good/commonly used PHP memory limit that you recommend? Is the 512M limit (suggested in earlier message) a good one to request generally? Please let us know your suggestion regarding this.

    About the updraftplus in the log file, i re-installed and ran it on 23/12/2014. But there is nothing in the log file for that date. So looks like nothing is getting logged in these 2 log files when updraftplus gives the “page not found” message!!! So any other thoughts on what else could be going on apart from the memory limit issue?!

    Much thanks!

    Plugin Author David Anderson

    (@davidanderson)

    So looks like nothing is getting logged in these 2 log files when updraftplus gives the “page not found” message!!! So any other thoughts on what else could be going on apart from the memory limit issue?!

    Hi,

    If your PHP error log files has nothing logged, then the other place where there should be something logged when there’s a 500 error is the Apache error log file.

    David

    Dear David,

    Several Updraft plugin updates have not fixed the issue on our website, the updraft plugin setting are still not accessible (still gives the 404 message “page not found”). We badly want to setit up and use it to protect us from rolling back from unhappy updates due to occasional mishaps after the updates!

    Please help us find and fix this issue so that we can use updraft & also purchase some useful add-ons.

    I have access to Cpanel. Pls suggest where to look and what to look for. Sorry for starting over, but its all quite confusing!

    Thank you very much for your support.

    Daft question/observation.
    You don’t happen to be using a Firewall type plugin do you?
    I had one instance on one particular test site of mine where entering certain admin links would be interpreted as ‘attacks’ on the site by a Firewall Plugin and would direct me to a 404/500 page. I had to set up a whitelist of URL’s to get round it.

    Just a thought…

    Plugin Author David Anderson

    (@davidanderson)

    Hi,

    This is good advice, and I wish I’d thought of it earlier. I have seen things like that before – not exactly like it with UD, but that kind of thing on WP in general.

    David

    Hi,

    I need some help. I mistakenly deleted the slides from my website, I am confused and do not know what to do. I tried to reattached images and saved but the slides doesn’t show on my website. Please help, what do I do to get back the slides or did I missed anything that could make the slides not to show on my website?

    Plugin Author David Anderson

    (@davidanderson)

    @mtradegroup – did you mean to post that on this thread? It doesn’t seem to have any connection to this thread. For guidance on where to post to get help for your problem, take a look at this: http://codex.wordpress.org/Forum_Welcome#Where_To_Post

Viewing 15 replies - 1 through 15 (of 19 total)
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