can't access dashboard

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  • W.P. Ginfo

    (@wp-ginfo)

    13 years ago

    Hi Kaitlyn,

    I’ve had a look at the site. It seems your WP installation is ‘broken’.

    If at first ‘things were ‘fine’, until you made some changes such as installing a plugin, then uninstall the plugins, and check if the situation is back to normal.

    How?
    Use a FTP-program such as Filezilla to access your site / alternatively use your webhost’s webaccess > rename all plugin-folders by adding a ‘0’ to the name of the folder.

    1. Use FTP to access your site
      bv. http://filezilla-project.org/download.php
    2. rename all plugins by putting a ‘0’ in front of each plugin -folder;
      ../wp-content/plugins
    3. Check if the access has been restored
    4. If so: one-by-one, remove the ‘0’, checking every time to see if the problem re-occurs.
    5. when the problem re-occurs, you’ve found the source of the problem; Delete and find a working replacement.
    6. alternatively: FTP:Delete; Then download and install / activate a NEW version and see if this works.

    If that doesNOT help:
    FIRST FTP-download the file wp-config.php to your PC; just to be sure…

    Download a FRESH copy of wordpress and use FTP to upload and overwrite the previous version.
    Check if control has been restored.

Viewing 1 replies (of 1 total)

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