cannot view order placed

  • Resolved michaelzw

    (@michaelzw)


    6 years, 11 months ago

    Hi,

    I try to view my placed order via account / orders / and then click on the view button but nothing happens. only the table turns blue and nothing else happens. I also miss the number for the next 10 at the bottom of the table.

    Anyone have an idea?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Zach W

    (@dynamiczach)

    Automattic Happiness Engineer

    6 years, 11 months ago

    Hi there!

    Do you have a screenshot or screencast showing what you mean by “nothing happens. only the table turns blue”?

    Are you saying that when you click this View button -> https://cld.wthms.co/s018LF the table on that page with the order details turns blue?

    Do you have any plugins that modify order details, or the “My Account” section of your site? Are all your plugins updated to the latest versions, and are you also using WordPress version 5.2.1?

    This sounds like a theme or plugin conflict, and I’d recommend following the information here to test for issues:

    https://docs.woocommerce.com/document/woocommerce-self-service-guide/#section-4

    I’d highly recommend making sure you have a full backup before moving forward, or ideally trying this on a test/staging site first.

    Plugin Support Fernando a11n

    (@fhaps)

    Automattic Happiness Engineer

    6 years, 11 months ago

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)

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