Cannot upload media 3.8 or 3.9

Ripple Web Design
(@ripple-web-design)

12 years ago

Since I have updated from 3.8.1, I get this error:

“failed to upload due to an error. Unable to create directory wp-content/uploads/2014/04. Is its parent directory writable by the server?”

I was missing the “04” month folder, so I added that. Now I get this error:

“failed to upload due to an error. The uploaded file could not be moved to wp-content/uploads/2014/04.”

I have since updated to 3.9 hoping that it would fix the problem but it did not. I have changed permissions on the wp-content folder without effect. There is a ton of space on my host so that is not the issue.

It is strange because I have another wordpress site (version 3.8.3) with the same host and it uploads images without issue.

Really frustrated, please help!

Viewing 14 replies - 1 through 14 (of 14 total)

Rijo Abraham
(@hdalive)

12 years ago

Have you tried uploading image on a old article (any post before april)? Let us know if the issue is still there. It might be possible that your server /tmp folder is full ( contact host to confirm).

Thread Starter Ripple Web Design
(@ripple-web-design)

12 years ago

Thanks for replying so quickly! I cannot upload anything to the media library even if I start by trying to insert media into an old post.

Thread Starter Ripple Web Design
(@ripple-web-design)

12 years ago

I don’t think it is a server issue because my other wordpress site (version 3.8.3) on the same server has no problem uploading images.

Rijo Abraham
(@hdalive)

12 years ago

Make sure all the folders including wp-content/uploads belong to the user for which wordpress is installed. The uploading will fail if you have created a folder with like say root permissions.

Also try changing permissions to 777 for the folder wp-content/uploads and see if it works.

Thread Starter Ripple Web Design
(@ripple-web-design)

12 years ago

Already tried changing permission to 777 for the wp-content folder. Did not work. Not sure how you check if the folders belong to the user. How do you do that?

Rijo Abraham
(@hdalive)

12 years ago

You will need ssh access to find user and group permissions of a folder or file.

Before going into that let us know the file permissions of
==
uploads folder
2014 folder
04 folder
==

Moderator Ipstenu (Mika Epstein)
(@ipstenu)

🏳️‍🌈 Advisor and Activist

12 years ago

You have to change the permissions of:

wp-content/
wp-content/uploads
wp-content/uploads/2014/

After that, WP SHOULD be able to generate the 04 folder for you. Use permissions 755 on the folders.

Thread Starter Ripple Web Design
(@ripple-web-design)

12 years ago

I deleted the 04 folder that I made and changed the permissions on these folders to 755:

wp-content
uploads
2014

Now when I try to add an image to the media library it says:

“failed to upload due to an error. Unable to create directory wp-content/uploads/2014/04. Is its parent directory writable by the server?”

Back to square one.

jjaschang
(@jjaschang)

12 years ago

Same problem.

It is very inconvenient, indeed.
I hope WP will solve this problem as quick as possible. It is been few days already, too long.

esmi
(@esmi)

12 years ago

@jjaschang: If you require assistance then, as per the Forum Welcome, please post your own topic instead of tagging onto someone else’s topic.

swinhoe
(@swinhoe)

12 years ago

I have the same.

Is there any further news ?

What plugins are people using ?

rcpinay
(@rcpinay)

11 years, 11 months ago

I’m also having the same issue and I just updated to 3.9. Does anyone have any updates regarding this issue?

Thread Starter Ripple Web Design
(@ripple-web-design)

11 years, 11 months ago

I checked with my host and they said for some “mysterious” reason, the permissions on my folder had changed. They fixed it and now – no problems. Worth checking but I have a feeling that is only one of the possibilities. Good luck!

rcpinay
(@rcpinay)

11 years, 11 months ago

All of the sites I’ve seen states that the permission needs to be changed but it doesn’t work. Anyone else found a way to fix this issue? Is a new version of WordPress coming out to fix this issue?