Cannot upgrade

  • Resolved chelsea88

    (@chelsea88)


    5 years, 8 months ago

    I contacted you a week ago but have not received a reply .

    I am not able to upgrade my Next Gen Gallery. I have entered my card details on the payment link from the Nextgen link on my site so am concerned.

    There seems to be faults in their payment system. Very unimpressed in that it is so difficult to contact and do not respond.
    If anyone can help it would be appreciated .

    Thanks
    John graver

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • gabyimagely

    (@gabyimagely)

    5 years, 8 months ago

    Hello @chelsea88,

    The ticket system is probably filtering your email, or our replies are landing on your spam folder.

    Unfortunately, WordPress.org doesn’t allow us to address pro support questions here in the free forum. We can only address NextGEN Gallery [Free] questions.

    Please submit a support request through this link https://www.imagely.com/contact/.
    Use the option “Pre-Sales.”

    If possible, please share the link to this forum thread with us and let the people in support that Gaby referred you.

    We’ll proceed to close this ticket because we need to work with you on this through your member support ticket.

Viewing 1 replies (of 1 total)

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