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  • Hi @yardieyush

    There is a couple of things you should do first to troubleshoot our plugin.

    1.- Please, clear or purge an existing plugin cache.
    2.- Refresh NextGen Gallery files and re-insert that gallery.
    3.- If the problem persists, could be linked with more than one plugin, you might need to check for conflicts.

    * Temporarily deactivate all your plugins except NextGen Gallery.
    * Is the problem solved? Then, it was caused by one of your plugins. Please check one by one and find the one causing the problem.
    * If the problem is not solved with the deactivation of the plugins, try changing to a standard WordPress theme, it could be a conflict with your current theme.

    Please let us know how it goes.

    – Gaby, Customer Support Imagely

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