Cannot Submit Tickets

  • Resolved MEnterprises

    (@menterprises)


    3 years, 9 months ago

    I enter all the required fields on the page provided in the “Link” field. However, I get a “Ticket has not been created” message with no explanation. What is going on? I’m using the free version, which allows unlimited tickets, so I need help here. This is very urgent!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author JoomSky

    (@rabilal)

    3 years, 9 months ago

    Hi,

    Please check error log.
    Admin > Help Desk > Error log

    Thread Starter MEnterprises

    (@menterprises)

    3 years, 9 months ago

    Thank you. Turns out the contents of the message were not valid. I copy/pasted from a forwarded email. Instead, I just attached the email to the ticket, and it was submitted.

Viewing 2 replies - 1 through 2 (of 2 total)

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