Moderator
t-p
(@t-p)
try a few basic troubleshooting steps:
– Flushing any caching plugins you might be running, as well as server and/or browser caches.
– deactivating ALL plugins temporarily to see if this resolves the problem (plugin functions can interfere). If this works, re-activate them individually (one-by-one) to find the problematic plugin(s). When you can’t get into your admin dashboard, try deactivating via FTP or SFTP or whatever file management application provided by your hosting provider (cPanel…). Also remember to deactivate any plugins in the mu-plugins folder (If you have created such folder). The easiest way is to rename that folder to mu-plugins-old.
– If that does not resolve the issue, try switching to the unedited default Twenty Fifteen theme for a moment using the WP dashboard to rule out any theme-specific issue (theme functions can interfere like plugins). When you don’t have access to your admin area, use FTP or SFTP or whatever file management application your host provides. Navigate to /wp-content/themes/ and switch to the default theme by renaming your current theme’s folder by adding “-old” to the end of the folder name. Alternately, you can remove other themes except the default theme. That will force your site to use it.
– If that does not resolve the issue, try resetting the plugins foldervia FTP or SFTP or whatever file management application your host provides. Sometimes, an apparently inactive plugin can still cause problems.
– If all the above steps do not resolve the issue, then try MANUAL updating. Download a fresh copy of the WordPress .zip file to your computer, unzip it, and use that to copy up all files and folders EXCEPT the wp-config.php file and the /wp-content/ directory. You may need to delete the old copies of files & folder on your server before uploading the new ones. Read the Manual Update directions first.
– If you haven’t already done, always backup everything (including your database) before doing any actions, just in case something really goes wrong.
Hello WordPress Crowd,
First off, thank you to Tara for providing me with some great solutions to my problems.
Secondly, her answers also coincided with what the programs felt would be the best solution
to my problem.
Mine was two fold, a conflict with new software and Aweber. And then to compound the issue,
I decided to convert WordPress to 4.1 in hopes that it might resolve my issue. Boy was I wrong,
it only compounded the problem and the end result was to lock me out of login to my WordPress
website.
In the end, the best solution was to work with my hosting provider, in this case, GoDaddy.com
to solve my problem. And the was what I did. The computer geek at GoDaddy via Chat forum,
solved my issue within 10 minutes by going into my hosting program, via FTP and deleting my
recently installed plugin and that fixed my problem completely.
Then all I had to do was go back into WordPress, re-install the plug-in and BAM! Back in Business!
