Cannot Save Elements in Settings page

  • Resolved Interskill

    (@interskill)


    2 years, 10 months ago

    Unable to save settings in the Elements section of settings.
    the SAVE button continues to rotate.
    Php 7.3
    mem 512M
    Max ex 300

    Any help is appreciated

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor HT Plugins

    (@htplugins)

    2 years, 10 months ago

    Hello @interskill,

    Thank you very much for reaching out to us.


    To resolve the issue you’re experiencing with saving settings in the Elements section, we recommend increasing your PHP version to 7.4 or greater. Elementor requires PHP 7.4 or a higher version for optimal functionality. You can find more information about Elementor’s requirements at https://elementor.com/help/requirements/.

    Please feel free to reach out if you have any further questions or require additional assistance.

    Best regards,
    HT Plugins

    Thread Starter Interskill

    (@interskill)

    2 years, 10 months ago

    Thanks for the promp reply
    I have upgraded to PHP 7.4 unfortunatly the same issue –

    Settings>Elements>(Verticle Timeline ON)> Save

    the Saving button continues to rotate .. not saving.
    Elementor continues to work in web site with no problems.
    P.S I have tried PHP 8 but this causes issues

    Operating System:Linux
    Software:Apache
    MySQL version:MariaDB Server v10.6.14
    PHP Version:7.4.33
    PHP Memory Limit:768M
    PHP Max Input Vars:1000
    PHP Max Post Size:8M
    GD Installed:Yes
    ZIP Installed:Yes
    Write Permissions:All right
    Elementor Library:Connected


    any further help please.. Thanks

    • This reply was modified 2 years, 10 months ago by Interskill.
    • This reply was modified 2 years, 10 months ago by Interskill.
    Plugin Contributor HT Plugins

    (@htplugins)

    2 years, 10 months ago

    Hello @interskill,

    Sorry for the inconvenience caused. With due respect, this sort of issue wasn’t supposed to happen. Could you please try clearing the cache from your browser?

    If the issue persists after that, please open a ticket on our support center.

    https://hasthemes.com/contact-us/

    Our support team will thoroughly investigate the issue and provide you with an effective resolution.

    Best regards,
    HT Plugins

    Thread Starter Interskill

    (@interskill)

    2 years, 10 months ago

    Problem partly resolved –

    in cpanel >switching off ModSecurity:> word press>settings>elements>(switch on off as required)>save>switch ON ModSecurity.

    Do this every time you need to amend the settings page.

    Plugin Contributor Tarek Aziz

    (@tarekht)

    2 years, 10 months ago

    Hi @interskill,

    Thanks a lot for your response.

    We are glad to hear that you have managed to solve the problem with some modifications in your cPanel settings.

    It seems the issue occurred due to some configurations of the hosting. We can assure you that the issue has nothing to do with our plugin.

    But don’t worry; if you encounter further issues like this, please don’t hesitate to let us know.

    Our support team will try their best to help you out.

    Best regards,
    Tarek Aziz

Viewing 5 replies - 1 through 5 (of 5 total)

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