Cannot receive Woocommerce/Woopay/WordPress emails

  • baroquecoffee

    (@baroquecoffee)


    1 day, 2 hours ago

    The issue: our admin inbox is working fine, we are receiving emails from multiple different senders, with three exceptions – when trying to request a confirmation email from Woopay, or resetting our Woocommerce password, or resetting our WordPress.com password (emails from wordpress.org are coming through), there’s no email coming through (we also checked spam and all the other folders).

    There aren’t any kind of filters or rules set up against any wordpress addresses or domains.

    Also we cannot directly contact Woocommerce support because we can’t reset our password to log in as the password reset email isn’t coming through in our inbox.

    We are suspecting we might be under a sending ban from your part as this address hadn’t had an inbox in the past 13-14 months so emails have been bouncing back in this period – we just set it up again recently.

    We would greatly appreciate any kind of help or direction.

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