• Resolved RecipeBrag

    (@recipebrag)


    Hi Guys.

    I installed this plugin via the plugins section in wp-admin. When I go to create a blog post and click publish, it does not publish the blog but take me to a ticket page where there is no ticket.

    Has anyone else had this issue or know of a fix?

    Thanks

    Steve

    https://wordpress.org/plugins/awesome-support/

Viewing 15 replies - 1 through 15 (of 16 total)
  • Plugin Author julien731

    (@julien731)

    Could you please give me instructions on how to recreate the issue. I’ve tried publishing a blog post and everything works fine on my install.

    Thread Starter RecipeBrag

    (@recipebrag)

    Not sure how I can when I simple have installed it via the wordpress admin installer, activated the plugin and when i click on publish, it takes me to /submit-ticket/?message=4

    I cant see any reason why it would do this.

    Thanks for your help.

    Plugin Author julien731

    (@julien731)

    Could you paste the status report here so that I can inspect the plugin data (Tickets > System Status > Copy Report).

    Thread Starter RecipeBrag

    (@recipebrag)

    Hi thanks, here is the report:

    [{"label":"wordpress","data":[{"key":"Site URL","value":"http://www.recipebrag.com"},{"key":"Home URL","value":"http://www.recipebrag.com"},{"key":"WP Version","value":"4.1.1"},{"key":"WP Multisite","value":"No"},{"key":"WP Language","value":"en_GB"},{"key":"WP Debug Mode","value":"No"},{"key":"WP Active Plugins","value":"23"},{"key":"WP Max Upload Size","value":"2 MB"},{"key":"WP Memory Limit","value":"500M"},{"key":"WP Timezone","value":"Europe/London (UTC+00:00)"}]},{"label":"server","data":[{"key":"PHP Version","value":"5.4.28"},{"key":"Software","value":"Apache/2.2.27 (Unix) mod_ssl/2.2.27 OpenSSL/1.0.1e-fips mod_bwlimited/1.4"}]},{"label":"settings","data":[{"key":"Version","value":"3.1.6"},{"key":"DB Version","value":"1"},{"key":"Tickets Slug","value":"ticket"},{"key":"Products Slug","value":"product"},{"key":"Multiple Products","value":"Disabled"},{"key":"Registration Status","value":"Open"},{"key":"Registration Page","value":"Default"},{"key":"Uploads Folder","value":"The upload folder doesn't exist but can be created"},{"key":"Allowed File Types","value":".jpg, .jpeg, .png, .gif, .pdf, .doc, .docx, .ppt, .pptx, .pps, .ppsx, .odt, .xls, .xlsx, .mp3, .m4a, .ogg, .wav, .mp4, .m4v, .mov, .wmv, .avi, .mpg, .ogv, .3gp, .3g2, .zip"},{"key":"WYSIWYG On Front","value":"Yes"}]},{"label":"pages","data":[{"key":"Ticket Submission","value":"http://www.recipebrag.com/submit-ticket/ (#1022)"},{"key":"Tickets List","value":"http://www.recipebrag.com/my-tickets/ (#1021)"}]},{"label":"email-notifications","data":[{"key":"Sender Name","value":"RecipeBrag.com"},{"key":"Sender E-Mail","value":"admin@recipebrag.com\n/* <![CDATA[ */!function(){try{var t=\"currentScript\"in document?document.currentScript:function(){for(var t=document.getElementsByTagName(\"script\"),e=t.length;e--;)if(t[e].getAttribute(\"cf-hash\"))return t[e]}();if(t&&t.previousSibling){var e,r,n,i,c=t.previousSibling,a=c.getAttribute(\"data-cfemail\");if(a){for(e=\"\",r=parseInt(a.substr(0,2),16),n=2;a.length-n;n+=2)i=parseInt(a.substr(n,2),16)^r,e+=String.fromCharCode(i);e=document.createTextNode(e),c.parentNode.replaceChild(e,c)}}}catch(u){}}();/* ]]> */"},{"key":"Reply-To E-Mail","value":"admin@recipebrag.com\n/* <![CDATA[ */!function(){try{var t=\"currentScript\"in document?document.currentScript:function(){for(var t=document.getElementsByTagName(\"script\"),e=t.length;e--;)if(t[e].getAttribute(\"cf-hash\"))return t[e]}();if(t&&t.previousSibling){var e,r,n,i,c=t.previousSibling,a=c.getAttribute(\"data-cfemail\");if(a){for(e=\"\",r=parseInt(a.substr(0,2),16),n=2;a.length-n;n+=2)i=parseInt(a.substr(n,2),16)^r,e+=String.fromCharCode(i);e=document.createTextNode(e),c.parentNode.replaceChild(e,c)}}}catch(u){}}();/* ]]> */"},{"key":"Submission Confirmation","value":"Enabled"},{"key":"New Assignment","value":"Enabled"},{"key":"New Agent Reply","value":"Enabled"},{"key":"New Client Reply","value":"Enabled"},{"key":"Ticket Closed","value":"Enabled"}]},{"label":"custom-fields","data":[{"key":"Support Staff","value":"Capability: create_ticket, Core: Yes, Required: No, Logged: Yes, Show Column: No, Taxonomy: No, Callback: text"},{"key":"Status","value":"Capability: create_ticket, Core: Yes, Required: No, Logged: No, Show Column: Yes, Taxonomy: No, Callback:"},{"key":"Ticket Tag","value":"Capability: create_ticket, Core: Yes, Required: No, Logged: Yes, Show Column: Yes, Taxonomy: Yes (standard), Callback: taxonomy"}]},{"label":"plugins","data":[{"key":"Installed","value":"VaultPress by Automattic version 1.7.0, Advanced iFrame Pro by Michael Dempfle version 5.10, Awesome Support by ThemeAvenue version 3.1.6, bbPress by The bbPress Community version 2.5.6, CloudFlare by Ian Pye, Jerome Chen, James Greene, Simon Moore, David Fritsch (CloudFlare Team) version 1.3.16, Contact Form 7 by Takayuki Miyoshi version 4.1.1, Cooked Recipe Plugin by Boxy Studio version 2.0.3, Cube Portfolio by Mihai Buricea version 1.1, Custom Sidebars by WPMU DEV version 2.1.0.2, Envira Gallery by Thomas Griffin version 1.3.2.2, Jetpack by WordPress.com by Automattic version 3.4.1, WPBakery Visual Composer by Michael M - WPBakery.com version 4.4.3, Loco Translate by Tim Whitlock version 1.5.1, MailChimp for WordPress Lite by Danny van Kooten version 2.2.7, ShareThis by The ShareThis Team version 7.0.20, Stop Spammers Spam Control by Keith P. Graham version 6.09, UberMenu 3 - The Ultimate WordPress Mega Menu by Chris Mavricos, SevenSpark version 3.1.0.1, Usernoise by CherryDev version 3.7.20, WooCommerce by WooThemes version 2.3.7, WordPress SEO by Team Yoast version 1.7.4, WordPress Social Stream by Lee Chestnutt version 1.5.9.1, Wp Mail Bank by Tech Banker version 1.11, WP Super Cache by Automattic version 1.4.2"}]},{"label":"theme","data":[{"key":"Theme Name:","value":"Basil"},{"key":"Theme Version:","value":"1.2"},{"key":"Theme Author URL:","value":"http://www.boxystudio.com"},{"key":"Is Child Theme:","value":"No"}]},{"label":"templates","data":[{"key":"Overrides:","value":"There is no template override"}]}]

    Same problem here I cant make posts I get the submit ticket page. With the following from this plugin on it:

    Sorry, support team members cannot submit tickets from here. If you need to open a ticket, please go to your admin panel or click here to open a new ticket.

    I cannot post at all. Here is my report from the plugin:

    [{"label":"wordpress","data":[{"key":"Site URL","value":"http://vapourchurch.wpengine.com"},{"key":"Home URL","value":"http://vapourchurch.wpengine.com"},{"key":"WP Version","value":"4.1.2"},{"key":"WP Multisite","value":"No"},{"key":"WP Language","value":"en_GB"},{"key":"WP Debug Mode","value":"No"},{"key":"WP Active Plugins","value":"27"},{"key":"WP Max Upload Size","value":"50 MB"},{"key":"WP Memory Limit","value":"40M"},{"key":"WP Timezone","value":"Europe/London (UTC+01:00)"}]},{"label":"server","data":[{"key":"PHP Version","value":"5.5.9-1ubuntu4.7"},{"key":"Software","value":"Apache"}]},{"label":"settings","data":[{"key":"Version","value":"3.1.6"},{"key":"DB Version","value":"1"},{"key":"Tickets Slug","value":"ticket"},{"key":"Products Slug","value":"product"},{"key":"Multiple Products","value":"Disabled"},{"key":"Registration Status","value":"Open"},{"key":"Registration Page","value":"http://vapourchurch.wpengine.com/profile/login/ (#211)"},{"key":"Uploads Folder","value":"The upload folder doesn't exist but can be created"},{"key":"Allowed File Types","value":".jpg, .jpeg, .png, .gif, .mp3, .wav, .mp4, .m4v, .mov, .wmv, .avi, .mpg, .ogv, .3gp, .3g2"},{"key":"WYSIWYG On Front","value":"Yes"}]},{"label":"pages","data":[{"key":"Ticket Submission","value":"http://vapourchurch.wpengine.com/submit-ticket/ (#360)"},{"key":"Tickets List","value":"http://vapourchurch.wpengine.com/my-tickets-2/ (#359)"}]},{"label":"email-notifications","data":[{"key":"Sender Name","value":"Birmingham Investigators of the Unknown"},{"key":"Sender E-Mail","value":"garethlloyd86@gmail.com"},{"key":"Reply-To E-Mail","value":"garethlloyd86@gmail.com"},{"key":"Submission Confirmation","value":"Enabled"},{"key":"New Assignment","value":"Enabled"},{"key":"New Agent Reply","value":"Enabled"},{"key":"New Client Reply","value":"Enabled"},{"key":"Ticket Closed","value":"Enabled"}]},{"label":"custom-fields","data":[{"key":"Support Staff","value":"Capability: create_ticket, Core: Yes, Required: No, Logged: Yes, Show Column: No, Taxonomy: No, Callback: text"},{"key":"Status","value":"Capability: create_ticket, Core: Yes, Required: No, Logged: No, Show Column: Yes, Taxonomy: No, Callback:"},{"key":"Ticket Tag","value":"Capability: create_ticket, Core: Yes, Required: No, Logged: Yes, Show Column: Yes, Taxonomy: Yes (standard), Callback: taxonomy"}]},{"label":"plugins","data":[{"key":"Installed","value":"Akismet by Automattic version 3.1.1, Auto Tags by Jonathan Foucher version 0.5.1, Awesome Support by ThemeAvenue version 3.1.6, DMCA Website Protection Badge by DMCA.com version 1.5.5, DMCA WaterMarker by DMCA.com version 1.1, Font Awesome Integration by Manuel Costales version 2.1, Google XML Sitemaps by Arne Brachhold version 4.0.8, Custom Header Options by G. Lloyd version 1.0, Jetpack by WordPress.com by Automattic version 3.4.3, jNewsticker for WordPress by Eric Daams version 1.1.3, WPBakery Visual Composer by Michael M - WPBakery.com version 4.4.2, Member Menus by G. Lloyd version 1.0, myCRED Notifications Plus by Gabriel Sebastian Merovingi version 1.2.2, buyCRED Stripe by Gabriel S Merovingi version 1.0.10, myCRED for User Pro by Gabriel S Merovingi version 1.0.5, myCRED for Visual Composer by Gabriel Sebastian Merovingi version 1.0.8, myCRED by Gabriel S Merovingi version 1.6.3, Popular Posts Bars by Rafael Soto & Rack Theme version 1.2, PW Grid/List Post Layout For Visual Composer by Proword version 3.4, Testimo - VC Testimonials Add-on for WordPress by phpbits version 1.0, Composium - Visual Composer Extensions by Tekanewa Scripts version 3.0.1, UberMenu 3 - The Ultimate WordPress Mega Menu by Chris Mavricos, SevenSpark version 3.2.0.1, Private Messages Add-on for UserPro by Deluxe Themes version 2.8, UserPro by Deluxe Themes version 2.28, Visual Composer iVideoFrame by Konrad Węgrzyniak version 1.0, MNKY | Visual Composer Pricing Boxes by MNKY version 1.0.1, Social Wall Addon for UserPro by Deluxe Themes version 1.3"}]},{"label":"theme","data":[{"key":"Theme Name:","value":"Today "},{"key":"Theme Version:","value":"1.5"},{"key":"Theme Author URL:","value":"http://wizedesign.com"},{"key":"Is Child Theme:","value":"No"}]},{"label":"templates","data":[{"key":"Overrides:","value":"There is no template override"}]}]

    Please help me if you can.

    Regards,

    Gareth

    I am having the exact same issue, when I try to publish a post it takes me to the client ticket entry screen with the message Sorry, support team members cannot submit tickets from here. If you need to open a ticket, please go to your admin panel or click here to open a new ticket.

    David

    Here is my status report

    [{“label”:”wordpress”,”data”:[{“key”:”Site URL”,”value”:”http://www.i-surf.co.za&#8221;},{“key”:”Home URL”,”value”:”http://www.i-surf.co.za&#8221;},{“key”:”WP Version”,”value”:”4.2.2″},{“key”:”WP Multisite”,”value”:”No”},{“key”:”WP Language”,”value”:”en_GB”},{“key”:”WP Debug Mode”,”value”:”No”},{“key”:”WP Active Plugins”,”value”:”53″},{“key”:”WP Max Upload Size”,”value”:”20 MB”},{“key”:”WP Memory Limit”,”value”:”96M”},{“key”:”WP Timezone”,”value”:”Africa/Johannesburg (UTC+02:00)”}]},{“label”:”server”,”data”:[{“key”:”PHP Version”,”value”:”5.5.6″},{“key”:”Software”,”value”:”Apache/2″}]},{“label”:”settings”,”data”:[{“key”:”Version”,”value”:”3.1.6″},{“key”:”DB Version”,”value”:”1″},{“key”:”Tickets Slug”,”value”:”ticket”},{“key”:”Products Slug”,”value”:”product”},{“key”:”Multiple Products”,”value”:”Disabled”},{“key”:”Registration Status”,”value”:”Closed”},{“key”:”Registration Page”,”value”:”http://www.i-surf.co.za/support/my-account/ (#86)”},{“key”:”Uploads Folder”,”value”:”The upload folder exists and is writable”},{“key”:”Allowed File Types”,”value”:”.jpg, .jpeg, .png, .gif, .pdf, .doc, .docx, .ppt, .pptx, .pps, .ppsx, .odt, .xls, .xlsx, .mp3, .m4a, .ogg, .wav, .mp4, .m4v, .mov, .wmv, .avi, .mpg, .ogv, .3gp, .3g2, .zip”},{“key”:”WYSIWYG On Front”,”value”:”Yes”}]},{“label”:”pages”,”data”:[{“key”:”Ticket Submission”,”value”:”http://www.i-surf.co.za/support/submit-ticket/ (#1145)”},{“key”:”Tickets List”,”value”:”http://www.i-surf.co.za/my-tickets/ (#1899)”}]},{“label”:”email-notifications”,”data”:[{“key”:”Sender Name”,”value”:”i-SURF Support”},{“key”:”Sender E-Mail”,”value”:”support@i-surf.co.za”},{“key”:”Reply-To E-Mail”,”value”:”support@i-surf.co.za”},{“key”:”Submission Confirmation”,”value”:”Enabled”},{“key”:”New Assignment”,”value”:”Enabled”},{“key”:”New Agent Reply”,”value”:”Enabled”},{“key”:”New Client Reply”,”value”:”Enabled”},{“key”:”Ticket Closed”,”value”:”Enabled”}]},{“label”:”custom-fields”,”data”:[{“key”:”Support Staff”,”value”:”Capability: create_ticket, Core: Yes, Required: No, Logged: Yes, Show Column: No, Taxonomy: No, Callback: text”},{“key”:”Status”,”value”:”Capability: create_ticket, Core: Yes, Required: No, Logged: No, Show Column: Yes, Taxonomy: No, Callback:”},{“key”:”Ticket Tag”,”value”:”Capability: create_ticket, Core: Yes, Required: No, Logged: Yes, Show Column: Yes, Taxonomy: Yes (standard), Callback: taxonomy”}]},{“label”:”plugins”,”data”:[{“key”:”Installed”,”value”:”Adminimize by Frank Bültge version 1.8.5, Advanced Custom Fields by Elliot Condon version 4.4.1, AffiliateWP by Pippin Williamson and Andrew Munro version 1.6.2, AffiliateWP – Affiliate Area Shortcodes by Pippin Williamson and Andrew Munro version 1.0, AffiliateWP – Affiliate Product Rates by Pippin Williamson and Andrew Munro version 1.0.1, AffiliateWP – Order Details For Affiliates by Pippin Williamson and Andrew Munro version 1.0.1, AffiliateWP – WooCommerce Redirect Affiliates by Pippin Williamson and Andrew Munro version 1.0, Akismet by Automattic version 3.1.1, AutoChimp by Wanderer LLC Dev Team version 2.15, Awesome Support: Canned Responses by ThemeAvenue version 0.1.0, Awesome Support: Private Notes by ThemeAvenue version 0.1.0, Awesome Support by ThemeAvenue version 3.1.6, Bloom by Elegant Themes version 1.0.4, WooCommerce Customer Relationship Manager by Actuality Extensions version 2.6.4, Contact Form DB by Michael Simpson version 2.8.37, Divi Children by Luis Alejandre version 2.0.5.1, Duplicate Post by Enrico Battocchi version 2.6, Easy WP SMTP by wpecommerce version 1.1.8, EIG-SSO by Endurance International Group version 1.0.2, Elegant Themes Updater by Elegant Themes version 1.0, Envato WordPress Toolkit by Envato version 1.7.2, Facebook Conversion Pixel by Kellen Mace version 1.3.1, File Away by Thom Stark version 3.9.6, Get The Image by Justin Tadlock version 1.0.1, Google Analytics Dashboard for WP by Alin Marcu version 4.7.2, Jetpack by WordPress.com by Automattic version 3.5.3, Nav Menu Roles by Kathy Darling version 1.7.0, AffiliateWP – Order Details For Affiliates Shortcode by Andrew Munro, Sumobi version 1.0, Regenerate Thumbnails by Viper007Bond version 2.2.4, Revolution Slider by ThemePunch version 4.3.5, Service Status by Mediaburst Ltd version 1.2, Subscriptio by RightPress version 1.0.7, User Login Log by weblizar version 1.8, User Role Editor by Vladimir Garagulya version 4.18.4, WooCommerce Bundle Style Coupons by Coen Jacobs version 0.1.1, WooCommerce Colors by WooThemes version 1.0.6, WooCommerce Force Sells by WooThemes version 1.1.7, WooCommerce PayFast Gateway by WooThemes version 1.2.7, WooCommerce MailChimp by Adam Anderly version 1.3.6, WooCommerce Product Archive Customiser by jameskoster version 0.5.0, WooCommerce Shortcodes by WooThemes, Claudio Sanches version 1.0.0, WooCommerce Xero Integration by WooThemes / Barry Kooij version 1.6.6, WooCommerce by WooThemes version 2.3.8, WooThemes Helper by WooThemes version 1.5.5, WordPress Importer by wordpressdotorg version 0.6.1, WordPress SEO by Team Yoast version 2.1.1, WP Backitup by Chris Simmons version 1.10.6, WP Better Emails by ArtyShow version 0.2.8, WP-PageNavi by Lester ‘GaMerZ’ Chan version 2.87, WP Password Generator by Steve Grunwell version 2.7, WP User Password Notification by David Yates version 1.0, WP125 by Matt Harzewski (redwall_hp) version 1.5.3, WPDM – Extended Short-codes by Shaon version 2.3.2″}]},{“label”:”theme”,”data”:[{“key”:”Theme Name:”,”value”:”I-SURF SATELLITE BROADBAND”},{“key”:”Theme Version:”,”value”:”1.0″},{“key”:”Theme Author URL:”,”value”:”http://www.i-surf.co.za&#8221;},{“key”:”Is Child Theme:”,”value”:”Yes”},{“key”:”Parent Theme Name:”,”value”:”Divi”},{“key”:”Parent Theme Version:”,”value”:”2.3.2″},{“key”:”Parent Theme Author URL:”,”value”:”http://www.elegantthemes.com&#8221;}]},{“label”:”templates”,”data”:[{“key”:”Overrides:”,”value”:”There is no template override”}]}]

    Hey, I had a similar issue with another plugin. To make a diagnostic, deactivate the plugins one by one.

    If the issue is caused by the ASPlugin, trying to UNINSTALL the plugin and delete the folder. Download again the .zip and upload via FTP.

    Good luck!!

    Plugin Author julien731

    (@julien731)

    +1 RBSysTech. Exactly that.

    The issue is obviously with custom post types and Awesome Support since every time I try and save a new blog post Awesome support redirects me to the Submit Ticket page, this isn’t very smart or Awesome frankly

    Plugin Author julien731

    (@julien731)

    Heh David it is not smart nor awesome I agree, but it is certainly not intended.

    The problem here is that I am unable to reproduce the error in my development environment. If you can’t provide instructions on how to re-create the bug there is not much I can do.

    Have you done what RBSysTech suggested? Does the problem still occurs with just Awesome Support enabled on your site?

    The more info I get, the easier to debug.

    Guess what, its Awesome support, I have deactivated each of my plugins in turn and only deactivating Awesome support solves the problem.

    I am using the Divi Theme if you know of any issues with that.

    I have just updated to your latest version 3.1.7 and the issue seems to have resolved itself now.

    Plugin Author julien731

    (@julien731)

    Oh that sounds great! Happy to hear that. There were quite a few bugfixes in this version so maybe the issue was caused by one of the bugs fixed.

    I’m having the same issue. Working on 3.1.12 with the latest release or WP. Did you ever get to the bottom of it?

Viewing 15 replies - 1 through 15 (of 16 total)

The topic ‘Cannot make a blog post’ is closed to new replies.