Start off by deleting the chhild theme from your server. If that doesn’t work, delete the other theme as well. This will “force” WordPress back to using the default Twenty Eleven theme.
As a bit of an idea, from what you’ve said it sounds like the problem is that your child theme has an error somewhere in the code, and your server is set up to not show errors. If you’re OK with using PHP, you can add two things to try and check this. Open your wp-config.php file and change:
define'WP_DEBUG' false);
to true and if that doesn’t make a difference try adding
error_reporting (E_ALL);
That will set the error reporting to show up any errors that are there.
Thread Starter
lmm
(@lmm)
Thanks for your response. I’m still having lots of trouble.
I deleted the theme, it worked, I uploaded a new one, and now same issue, but the theme is not there for me to delete. It’s all super confusing to me.
Where is the wp-config.php file? I can’t find that.
I also got this response from blue host:
Wordpress is one of the most versatile scripts around. However due to 3rd party scripts, plugins, and themes, WordPress can occasionally have problems. These problems usually break the php process and a white page is shown with no error. The causes of this white screen are varied. Here are Top reasons and possible solutions.
Broken theme
* Log into cPanel
* Click Phmyadmin
* Locate correct WordPress Database
* Browse table wp_options
* Go to page 2 change – the template and style sheet, type in: default.
Incompatible Plugin
* In File Manager
* Go toWP-Content, look for “plugins” Folder to “plugins_old”.
* Create new empty folder called “plugins”.
* This will disable all the WordPress plugins.
* Log into WordPress and verify site is working.
* Enable plug-ins one at a time to see which one was causing the issues.
Memory_limit maxed.
* Increase the memory_limit in the php.ini. 64M should be good.
Note : Please make that you are running the most recent version of Worpdress.
Super frustrated that I can’t figure this out. Any recommendations!?
Thanks 🙂
You uploaded the new theme again, but it’s not there for you to delete? That sounds very wrong.
Are you uploading the theme through FTP, or by uploading the ZIP file in the admin area? If you’re uisng FTP, then any files that are there will be shown. If you’re using the admin area, then that means that either there was a problem uploading the file or that the file didn’t un-pack correctly.
The wp-config.php file is in the lowest level of your WordPress site. If you can see the folder for wp-content, then wp-config.php will show there as well. You could see it if you use FTP to view the files on your server.
So did you follow the instructions from the hosting company? If you did you should be at least able to get into the site.
As a final note, because you purchased the genesis theme and the child theme… doesn’t that give you support thorugh their company as it’s a commercial product? You really should ask them for some help with this because if it’s their themes breaking your site, then they should be the ones that find a solution and fix it.
Thread Starter
lmm
(@lmm)
I uploaded the child theme right from within wordpress; As soon as I activated it, I could no longer access http://www.lovelydwelling.com or the admin (white pages for both). Back on BlueHost in the cpanel, I then went to look for the child theme to delete (as I had done previously), but it wasn’t there. Very confusing.
I agree about the issue with Genesis, that they should be offering the support. They have a support forum which I registered for but can’t actually request support through unless you’re a Premier Member or something, which is ridiculous, since I PAID for the theme and it is apparently broken/not working/messing up the site. Genesis also says specifically that they do not offer email support; it’s all craziness.
Thanks for your help and for trying to walk me through things; I’m just too much of a newbie at this to understand what’s what.
