• Resolved pwizard

    (@pwizard)


    I set up a new woocomerce product site. I added just 3 products. However, I cannot EXPORT to CSV.

    The top rows are ID TYPE, SKU, etc.

    But row 1 under ID shows a number. Row 2-5 show a bunch of text preceeded by “\n” (should be in description field for the first record.

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    Hi there! 👋

    Without more information, we can’t offer much advice. To help us troubleshoot this issue, please provide us the following:

    • Send us a screenshot of the generated .CSV file
    • Please share a copy of your site’s System Status. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    Thanks in advance! 🙂

    Thread Starter pwizard

    (@pwizard)

    Thank you for the response.

    https://www.cybermidi.com/2021-01-01.png

    (the line starting with \n should be the description)

    
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    • This reply was modified 5 years, 3 months ago by pwizard.
    Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    Thank you for sharing the report and the screenshot with us 🙂

    This kind of problem is usually caused by either a conflict with your theme or with another plugin.
     
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Before you start

    1. First, please make sure you have a good backup in place of your full site and database. Most hosting companies have this included in the subscription, but you could also consider using a service like Jetpack. If something goes wrong, it’s nice to know that you can restore your site.
    2. Second, I would suggest installing a plugin called Health Check & Troubleshooting. This is a plugin developed by the WordPress community and it allows you to disable plugins without affecting your current site visitors.
    Thread Starter pwizard

    (@pwizard)

    Hi. I am not concerned about visitors yet as it is not live (until I can upload 2000 products). That is why it is crucial to get the export/import working.

    I dont have “storefront) but I switched to basic wordpress themes (tried a bunch, 2011, 2019, 2020, etc. I disabled all plugins except woocomerce. Same thing happens.

    It’s the SHORT DESCRIPTION field. whenever it is filled, the issue occurs.

    Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    Upon checking the System status that you shared with us, I can see that your WooCommerce database is not updated to the latest version (4.8.0). It is currently at version 4.5.0.

    This seems to be what is causing the issue. To update it to the latest version please go to Dashboard > Status > Tools > Update Database, and update it from there.

    Afterward, clear the cache and export the products one more time to see if the issue got solved. 🙂

    Before doing that, please make sure you have a good backup in place of your full site and database. Most hosting companies have this included in the subscription, but you could also consider using a service like Jetpack. If something goes wrong, it’s nice to know that you can restore your site.

    Thread Starter pwizard

    (@pwizard)

    I updated the db. Sorry, no luck, same issue.

    Here is the actual CSV. Maybe this can give you a clue into what it happening.

    https://www.cybermidi.com/wc-product-export-5-1-2021-1609882044127.csv

    I get a feeling this is pipe related. In my spreadsheet, I can see a pipe | in the top line (like an address bar) but it is invisible in the spreadsheet, and causing breaking, moving it to the next line.

    But using the pipe character in the spreadsheet doesn’t help.

    Thanks again.

    • This reply was modified 5 years, 2 months ago by pwizard.
    Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    Thank you for providing the .CSV file. Let’s get started. 👍

    I would like to let you know that the “/n” is an escape sequence which, creates a new line for the forthcoming text. This will be added every time you add a new line (by pressing the keystroke enter of your keyboard) inside the short or long description in a WooCommerce Product.

    I’ve downloaded and checked the .CSV, and I can tell that your exporting functionality is working okay.

    Upon checking your first screenshot, I can see that for some reason, the software you are using to opening the .CSV file isn’t rendering correctly. Could you please open it with another software like Google Docs Spreadsheet, Microsoft Excel, or another one to see if it loads okay?

    However, I want to mention that if you are planning to import that generated export file, it will give you an error because you are adding HTML code into the short description field of your products.

    For security reasons, it is not allowed on the WooCommerce exporting functionality to import some HTML tags. But, a workaround for this in order to allow the majority of the HTML tags is to add the following line to your wp-config.php file:
    define( 'ALLOW_UNFILTERED_UPLOADS', true );

    If you would like to learn more about this, please feel free to visit the following link:

    https://docs.woocommerce.com/document/product-csv-importer-exporter/

    I hope this helps 🙂

    Thread Starter pwizard

    (@pwizard)

    Gabriel

    Thank you again. Yes, it opened in Google Sheets fine. I had tried TWO csv programs, both had the same errors. Strange.

    So two more questions.

    1. Would it be ok to add that line to the config JUST for uploading a csv, and then it would no longer be needed so I can remove it?

    2. Since it doesn’t like html code in the short description, would putting it in the LONG description be ok?

    Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    Hi @pwizard 👋

    1. Would it be ok to add that line to the config JUST for uploading a csv, and then it would no longer be needed so I can remove it?

    Yep, you should be able to do that. 🙂

    2. Since it doesn’t like html code in the short description, would putting it in the LONG description be ok?

    Unfortunately, it isn’t allowed for long descriptions either

    Cheers!

    Thread Starter pwizard

    (@pwizard)

    Works perfect. Thanks for all your help!

    Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    We are happy to help 😃

    Great! If you have any further questions, you can start a new thread.

    Cheers!

Viewing 11 replies - 1 through 11 (of 11 total)

The topic ‘Cannot Export Products’ is closed to new replies.