Cannot Enable Wordfence Firewall – Error Message

  • hbvo

    (@hbvo)


    1 year, 6 months ago

    Hi,

    The Wordfence Firewall did somehow be deactivated a couple days ago. I tried to enable it again but keep getting error message “An error occurred while saving the configuration.”. Are there any tips that I can resolve this issue?

    Thank you for all your time.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support wfpeter

    (@wfpeter)

    1 year, 6 months ago

    Hi @hbvo, thanks for reaching out!

    Did you receive an email from “Email me if Wordfence is deactivated” set in Wordfence > All Options > Email Alert Preferences to first tell you about this?

    If your host has no issue with sites on their platform running Wordfence and didn’t force the deactivation, the An error occurred while saving the configuration message is from being unable to write to the wflogs path. Wordfence does regenerate that folder with fresh data if you delete it or its contents entirely. I would first try deleting the wp-content/wflogs folder via FTP or File Manager to see if you’re able to reactivate the plugin again.

    Thanks,
    Peter.

    Thread Starter hbvo

    (@hbvo)

    1 year, 6 months ago

    Hi Peter, Thanks for your message.

    I have tried those steps and apparently, Wordfence does regenerate the file but I still cannot turn on the firewall after reactivating the plugin. Are there other recommendations?

    Thanks,
    Henry

    Thread Starter hbvo

    (@hbvo)

    1 year, 5 months ago

    Hi @wfpeter, I am still not able to turn on the firewall. Please let me know if there are different steps that I can try.

Viewing 3 replies - 1 through 3 (of 3 total)

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