• Resolved neotechnomad

    (@neotechnomad)


    Just installed and configured the plugin. When I try to manually backup, I get this message: “The backup process could not be started! Please try to contact our support.” and ” WP-Cron does not seem to be working properly, because it has not run in the last hour. Please check your server settings.” This has never happened before on any of my sites.

    Checked with my host and they suggested creating a cron other than the wp-cron which I have never had to do with this plugin. What has changed?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Saransh

    (@saranshwpm)

    Hello,

    Thank you for contacting us.

    To help us investigate, could you please provide the following information?
    – Could you share your BackWPUp Debug Information after removing the sensitive information?
    You can find it here:
    <domain.tld>/wp-admin/admin-ajax.php?action=backwpup_debug_info
    – Do you see any error related to cron in your Tools>Site Health?

    I look forward to your reply.

    Best Regards,

    Thread Starter neotechnomad

    (@neotechnomad)

    Ran the debug:

    WordPress version: 7.0.2
    BackWPup version: 5.7.5
    PHP version: 8.4.23 (64bit)
    MySQL version: 8.4.9
    cURL version: 8.21.0
    cURL SSL version: OpenSSL/1.1.1w
    WP-Cron url: https://ouroborosastrology.com/wp-cron.php
    Server self connect: Not expected HTTP response: Status-Code: 200 Server: nginx Date: Thu, 30 Jul 2026 10:59:02 GMT Content-type: text/html; charset=UTF-8 Content-length: 0 X-powered-by: PHP/8.4.23 Expires: Wed, 11 Jan 1984 05:00:00 GMT Cache-control: no-cache, must-revalidate, max-age=0 X-frame-options: SAMEORIGIN Vary: Accept-Encoding,User-Agent X-xss-protection: 1; mode=block X-content-type-options: nosniff Strict-transport-security: max-age=63072000; preload; includeSubdomains
    Document root: /home//public_html Temp folder: /home//public_html/wp-content/uploads/backwpup/74af77/temp/ Log folder: /home//public_html/wp-content/uploads/backwpup/74af77/logs/
    Server: Apache
    Operating System: Linux
    PHP SAPI: litespeed
    Current PHP user:
    Maximum execution time: 30 seconds
    BackWPup maximum script execution time: 27 seconds
    Alternative WP Cron: Off
    Disabled WP Cron: Off
    WP Cron is working: Yes
    CHMOD Dir: 0755
    Server Time: 10:59
    Blog Time: 06:59
    Blog Timezone: America/Toronto
    Blog Time offset: -4 hours
    Blog language: en-US
    MySQL Client encoding: utf8
    PHP Memory limit: 128M
    WP memory limit: 40M
    WP maximum memory limit: 256M
    Memory in use: 58.50 MB
    Loaded PHP Extensions:: Core, PDO, Phar, Reflection, SPL, SimpleXML, bcmath, bz2, calendar, ctype, curl, date, dba, dom, enchant, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, i360, iconv, imagick, imap, intl, json, ldap, libxml, litespeed, mbstring, mysqli, mysqlnd, openssl, pcntl, pcre, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, posix, pspell, random, readline, session, shmop, snmp, soap, sockets, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tokenizer, xml, xmlreader, xmlwriter, xsl, zip, zlib

    === Manually ran backup for files then backup for database.
    Both worked as expected.
    Ran debug again:

    WordPress version: 7.0.2
    BackWPup version: 5.7.5
    PHP version: 8.4.23 (64bit)
    MySQL version: 8.4.9
    cURL version: 8.21.0
    cURL SSL version: OpenSSL/1.1.1w
    WP-Cron url: https://ouroborosastrology.com/wp-cron.php
    Server self connect: Not expected HTTP response: Status-Code: 200 Server: nginx Date: Thu, 30 Jul 2026 11:05:42 GMT Content-type: text/html; charset=UTF-8 Content-length: 0 X-powered-by: PHP/8.4.23 Expires: Wed, 11 Jan 1984 05:00:00 GMT Cache-control: no-cache, must-revalidate, max-age=0 X-frame-options: SAMEORIGIN Vary: Accept-Encoding,User-Agent X-xss-protection: 1; mode=block X-content-type-options: nosniff Strict-transport-security: max-age=63072000; preload; includeSubdomains
    Document root: /home//public_html Temp folder: /home//public_html/wp-content/uploads/backwpup/74af77/temp/ Log folder: /home//public_html/wp-content/uploads/backwpup/74af77/logs/
    Server: Apache
    Operating System: Linux
    PHP SAPI: litespeed
    Current PHP user:
    Maximum execution time: 30 seconds
    BackWPup maximum script execution time: 27 seconds
    Alternative WP Cron: Off
    Disabled WP Cron: Off
    WP Cron is working: Yes
    CHMOD Dir: 0755
    Server Time: 11:5
    Blog Time: 07:05
    Blog Timezone: America/Toronto
    Blog Time offset: -4 hours
    Blog language: en-US
    MySQL Client encoding: utf8
    PHP Memory limit: 128M
    WP memory limit: 40M
    WP maximum memory limit: 256M
    Memory in use: 58.50 MB
    Loaded PHP Extensions:: Core, PDO, Phar, Reflection, SPL, SimpleXML, bcmath, bz2, calendar, ctype, curl, date, dba, dom, enchant, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, i360, iconv, imagick, imap, intl, json, ldap, libxml, litespeed, mbstring, mysqli, mysqlnd, openssl, pcntl, pcre, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, posix, pspell, random, readline, session, shmop, snmp, soap, sockets, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tokenizer, xml, xmlreader, xmlwriter, xsl, zip, zlib

    === Reset scheduled backups for Files 07:30 and DB 8:30
    Both ran as expected.
    I have no idea what the issue was, but now it seems to be fine.
    If it reoccurs, I will post again.
    Plugin Support Saransh

    (@saranshwpm)

    Hi,

    Thank you for providing an update and confirming that it is currently working.

    Please feel free to contact again if you require any further assistance.

Viewing 3 replies - 1 through 3 (of 3 total)

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