Support » Plugin: Pardot » Cannot Authenticate

  • Hello,

    I am having the issue of using the plugin & cannot authenticate.

    I have tried creating a Pardot only user & resetting the password as described in other post with no luck.

    Are there any other suggestions/settings to tweak?

    Thank you

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Cliff Seal

    (@cliffseal)

    Hey @ryanbarbieri,

    There are a few other support threads that go through troubleshooting steps on authentication, but the most common issues relate to IP security or server configuration.

    Have you been able to authenticate before, or are you trying for the first time?

    Hi Cliff,

    There seems to be an issue authenticating when a Pardot account is linked to a Salesforce account – ie when user normally logs into their Pardot account using the ‘Log in with Salesforce’ option.

    I’ve downloaded the plugin (for the first time) and tried a few times – first using my normal Pardot login details (which actually don’t work now as i tested afterwards – due to my account now being linked to Salesforce) then using my Salesforce login (the normal way i log in is use the ‘Log in with Salesforce’ option). Now i’m locked out of my account (which i can’t understand either – as when i go into Pardot – there’s no mention of me being ‘locked out’?).

    Is there any way you can take a look at this?

    Hi Cliff,

    I’ve just read thought a few items on authentication there and i’ve white listed IPs etc – but no change. I honestly think this has something to do with Salesforce as a log in option

    Plugin Author Cliff Seal

    (@cliffseal)

    I believe you need to create a “Pardot-only user”, @rcantwell. It’s mentioned here when considering User Sync enablement: https://help.salesforce.com/articleView?id=pardot_sf_connector_setup_user_sync_considerations.htm&type=0

    Thanks a million for the response Cliff. No need to respond to this unless it’s false – but just so i’m clear – the only way this plugin works is if we have a ‘Pardot only login’ (ie not a login via Salesforce) correct?

    Don’t respond if this is true. Thanks a million for your response above!

Viewing 5 replies - 1 through 5 (of 5 total)
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