• Hello everyone,
    I am new to this forum. Every time I try to login to my website I get the message below.
    I tried everything in my power, but the problem persists. Please help.

    “There has been a critical error on this website. Please check your site admin email inbox for instructions. If you continue to have problems, please try the support forums.”

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator threadi

    (@threadi)

    The reason for the error should be visible in the error log. You can find it in your hosting area. If necessary, the support of your hosting can help you.

    Alternatively, you could also enable debugging in WordPress. How to do this is described here: https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/ – also here the support of your hosting can help you if necessary to edit the file accordingly.

    In both cases you should be able to see what the cause is in the logfile.

    Hi @mannyp1804,

    Welcome to the forums!

    A critical error like this usually means a plugin or theme is conflicting with something on your site. WordPress normally sends a recovery mode link to the site admin email, which lets you log in and deactivate whatever is causing it.

    To find the exact cause, you can turn on error logging if not enabled. Open wp-config.php in your site’s root folder and add these lines:

    define('WP_DEBUG', true);
    define('WP_DEBUG_LOG', true);
    define('WP_DEBUG_DISPLAY', false);

    Please follow this guide for more details:
    https://learn.wordpress.org/tutorial/debugging-in-wordpress/

    Then reload the site and open wp-content/debug.log. The last few lines usually point to the plugin or theme at fault.

    Once you know which one it is, deactivate it by renaming its folder inside wp-content/plugins or wp-content/themes, then reload the dashboard. You should be able to log in again.

    If it still doesn’t work, your hosting provider’s support team (Hostinger, as your site is hosted there) can check the server logs and help from there.

    Feel free to reach out in case you have any other questions.

    Best regards,
    Mubashir

    Joe

    (@hakimjoe1111)

    If you use Updraft Backup they were hacked and got me too, a plugin was dropped into my plugins, luckily it had an error that caused my site to crash. Google for Updraft Hack October 18, 2026

Viewing 3 replies - 1 through 3 (of 3 total)

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