Cannot access themes and plugins after reset

  • Resolved susanunsewlicited

    (@susanunsewlicited)


    5 years, 10 months ago

    Hello,
    I Created a reset and made a shapshot. I followed the instructions and now I have no access to themes or plugins or anything that was previously on my menu tree in the left column. I have a backup on google drive saved from a backup plugin that don’t see as well. Please help. I only wanted to remove my pages and start over but it seemed the reset was what was being advised. Please help. I’ve only had this since 5/5 so I’m not worried about the content cause I was building, but I don’t know how to fix this. I have a siteground hosting account and I can see a folder with my content, but don’t know how to add wp to access it. is the answer there? please advise.
    Thank you.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Manuel Rocha

    (@manuelrocha88)

    5 years, 10 months ago

    @susanunsewlicited this seems an issue with folder/file permission. I cannot provide proper support, or help, without access, and take a look, into your website folder root.

    If You want, please contact me from wordpress slack or reach me using this form in order to provide some credentials to access what I need.

    If You are using the PRO version of the plugin, please use the Support mode that You have inside You plugin as We cannot provide support to PRO version here.

    Thread Starter susanunsewlicited

    (@susanunsewlicited)

    5 years, 10 months ago

    @manuelrocha88 thanks for responding. I uninstalled/deleted WP and reinstalled it. Maybe not the best idea, but I assume my orig data files are on my computer still and I just hope it doesn’t cause a problem.
    Since I’d just began working on my site, I won’t need anything in my old data. I will keep my backup copy though.
    Thanks for your help.

    Manuel Rocha

    (@manuelrocha88)

    5 years, 10 months ago

    @susanunsewlicited glad you fixed the issue in another way.

Viewing 3 replies - 1 through 3 (of 3 total)

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