Cannot Access the Menu within Shipping Details

  • Resolved mike3288

    (@mike3288)


    2 years, 10 months ago

    When in “Order Details” on woocomerce, there is a section labeled “Shipment Tracking.” Within that small area the tracking # is displayed along with a menu that you can access with 3 buttons and acts as a drop down. This menu gives you access to items such as refunded the label or reprinting the label. With Jeg activated, the buttons are there but they do nothing. When Jeg is deactivated, they work as it should and I can access the menu. The conflict is between “WooCommerce Shipping and Tax” and “Jeg Elementor Kit.”

    This needs to be corrected as I use Jeg on many of my designs for WooCommerce, and I would foresee many other ppl do too.

    • This topic was modified 2 years, 10 months ago by mike3288.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Fauzan Jegstudio

    (@fauzanjegstudio)

    2 years, 10 months ago

    Hello @mike3288,

    We apologize for any inconvenience. We haven’t been able to locate the specific section you mentioned. Could you provide us with a screenshot of how it looks? This will help us better understand the issue.

    To upload an image to the WordPress.org forum, you can first upload it to a cloud storage service (e.g., ImgBB, Imgur, Google Drive, Dropbox, etc.) and then provide the link here.

    We’ll be waiting for your next update.

    Thank You

    Thread Starter mike3288

    (@mike3288)

    2 years, 10 months ago

    Please find the link to the image below.

    https://drive.google.com/file/d/1f70w_VSMqFtxlG_cn-k43nm07ccvYHWK/view?usp=share_link

    Plugin Author Fauzan Jegstudio

    (@fauzanjegstudio)

    2 years, 10 months ago

    Hello @mike3288,

    Thank you for providing the screenshot. We haven’t been able to locate that section on our side yet, but it seems that the issue is caused by a difference in Bootstrap versions between our Jeg Elementor Kit plugin and the plugin used for the “More” button. While we’re not entirely sure if this will work, you can try adding the PHP code from the link below to your functions.php file.

    Pastebin: https://pastebin.com/nCGcn6Xb

    We’ll be waiting for your next update.

    Thank You

    Thread Starter mike3288

    (@mike3288)

    2 years, 10 months ago

    That fixed the problem! Thank you so much!

    I greatly appreciate the quick response and fix because adding your plugin within Elementor is great!

    Thank you again!

    Plugin Author Fauzan Jegstudio

    (@fauzanjegstudio)

    2 years, 9 months ago

    You’re welcome @mike3288!

    We’re glad to hear that 😀

    If you have any other issues, feel free to create a new topic.

    Thank you!

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Cannot Access the Menu within Shipping Details’ is closed to new replies.