Cannot access Customize page

  • yud111

    (@yud111)


    11 years, 1 month ago

    Hi,

    I have 3 WwordPress websites, all with ver 4.1.1 installed, all using the Pinboard theme.

    On one of my sites I am unable to use the Customize page. the Customize page is completely blank and clicking on any menu on the left simply does not do a thing. (my other sites are OK).

    I have completely uninstalled the Pinboard theme and reinstalled it but this did not help.

    I have changed to the Twenty Eleven theme but the same behaviour occures so I’m not entirely sure it’s theme related.

    I have contacted the developer of Pinboard but have received no reply.

    I suspect this has something to do with the customize.php file but I’m not sure. I tried to restore the file from an old backup but this did not help.

    Here is a screenshot of the “broken” page:
    http://s23.postimg.org/qfehah64b/Customize.jpg

    And here is a screenshot of a functioning page:
    http://s10.postimg.org/vv3a5jtuh/Customize_OK.jpg

    Can someone please assist. My knowledge of WordPress and PHP is very limited.

    Thanks!

Viewing 1 replies (of 1 total)
  • Thread Starter yud111

    (@yud111)

    11 years, 1 month ago

    I ended up removing the wordpress installation and installing everything from scratch (WP, theme, plugins).
    I can now access the Customize page.

Viewing 1 replies (of 1 total)

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