Hi @elistry2
When a subscriber cancels their subscription, the active subscription will go to cancelled status. So the renewal will not happen again. But they will be having access to their previous orders. Please let us know your business case so we can check and let you know.
Thank you I just wanted to clarify so I can add it to my TOS.
However I am having another issue, whenever I try to make a subscription I get to the check out page to enter the information however when I hit continue to payment I receive an internal server error message. To pinpoint the problem I deactivated the subscription plugin and it worked, after reactivating the problem reoccurred.
Any thoughts as to the cause?
Hi @elistry2
Please create a support ticket here with the server error log file. So we can sort this out quickly.
Hi again, keeping with the first question. You stated that feature would be available until the end of the subscription period. Is there a way to stop that? Let’s say that after two days of the service someone cancels, so they have only used the service for a short time and no longer want it. Is there a way to halt the remainder of the service and issue a refund?
Hi @elistry2
Could you please explain your business case here, so we can check in more detail.
