Can not login on Admin panel

  • nathan2451

    (@nathan2451)


    3 years, 1 month ago

    Hi there,

    Ive recently noticed that I am not able to login to the backend of a website that I made for a friend.

    Error: There is no account with that username or email address.

    I do have acces to the hosting panel & database and also the FTP, but I have no clue on how to fix my acces again to the backend. Can someone please help me with this error? https://garageadwanders.nl/wp-admin

    When checking the database, I noticed the prefix is: hZIgyn_
    And its not wp_ like what happens in most cases. not sure if this is normal.
    Also I dont have a backup from the first installed database, so I cant revert back to a prior date.

    I have check and my e-mail address is still associated with the administrator account for this website, but when recovering password, it does not remember my email adres.

    Hope anyone can help

    Greetings

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator threadi

    (@threadi)

    3 years, 1 month ago

    The database prefix may well be customized. This is nothing special. The important thing is that the wp-config.php contains both the correct database connection data and the correct database prefix.

    You can look in the database to see if your account is still stored there. You have to look in the table hZIgyn_users. If it is there, you can reset the password as described here: https://wordpress.org/documentation/article/reset-your-password/#through-phpmyadmin

    Thread Starter nathan2451

    (@nathan2451)

    3 years, 1 month ago

    Hi there, thanks for responding. I can not find a table named hZIgyn_users.
    There is a ZhZIgyn_statistics_useronline.
    If I search for users: I only get some, 15 results in hZIgyn_options

    is the database missing certain tables?

    Moderator threadi

    (@threadi)

    3 years, 1 month ago

    Yes, it looks strange. Do you have a backup available? Use that.

    Thread Starter nathan2451

    (@nathan2451)

    3 years, 1 month ago

    thanks for your help a backup did the trick.

Viewing 4 replies - 1 through 4 (of 4 total)

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