Not able to edit thumpnails . No popup
Hello @chelsea88,
We are happy to help!
First, make sure that our plugin is updated.
Clear any cache plugin you have installed or any forced cache on the server-side.
If the problem persists, you probably need to check for conflicts.
– Temporarily deactivate all your plugins except NextGen Gallery.
– Is the problem solved? Then, it was caused by one of your plugins. Please check one by one and find the one causing the problem.
– If the problem is not solved with the deactivation of the plugins, try changing to a standard WordPress theme, it could be a conflict with your current theme.
A full website backup is recommended.
Please keep us posted, we are happy to help!
Because it has been a month or more since your last reply, I am going to mark this as resolved as I assume you have found a solution. Please feel free to reply again if you still have questions.
Thanks!
