can not access to WP Admin

  • Resolved davewsovn

    (@davewsovn)


    3 years, 9 months ago

    I can not access to
    https://www.wsovn.net/wp-admin/index.php
    other admin section access ok
    when i update Woocomerce to 6.5.0,6.6.1,6.7.0.. problem happend
    I must rollback to 6.4.1 to can access
    i already try to deactive all plugins, themes, and found that woocommerce plugin make it happend.
    how can i use woocomerce last version ?
    anyone help me ?

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Raif Deari

    (@rdeari)

    3 years, 9 months ago

    Hi @davewsovn !

    This kind of problem is usually caused by a conflict with your theme or with another plugin.
     
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    If this does not solve the issue please share with us your site’s System Status Report.

    You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button, then paste it here.

    Please feel free to redact any information from your System Status Report that you think should not be shared publicly. 🙂

    Thank you!

Viewing 1 replies (of 1 total)

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