Can’t enter admin panel

  • Resolved rachko

    (@rachko)


    5 years, 4 months ago

    Unfortunately, after my hosting company disabled all of the plugins and enabled each one we have seen that our problem is being caused because of woo commerce.
    We cannot enter the admin panel (ERROR 500).

    what can I do? I have more than 5000 products so I can’t re-install (I can’t ignore the fact that all of my data will be lost)…

    • This topic was modified 5 years, 4 months ago by rachko.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Jess – a11n

    (@jlundie)

    5 years, 4 months ago

    Hi @rachko,

    So sorry to hear you are running into this issue on your site! As a first step, here’s what I’d recommend:

    1. Access your site via FTP
    2. Go to wp-content/plugins/ and find the woocommerce folder
    3. If your hosting provider hasn’t already done so, rename the woocommerce plugin folder to something else, e.g. woocommerce-old.
    4. Log in to your site’s admin dashboard – WooCommerce will be disabled at this point, so you should be able to access your admin dashboard
    5. Go to the Plugins page
    5. Install a new copy of WooCommerce from the Plugins page. This will not overwrite any of your products or data, it will just give you a new copy of the WooCommerce files
    6. Activate this new WooCommerce

    Please let us know if that resolves this issue, or if you are still seeing the 500 error once you’ve manually reinstalled WooCommerce!

    We look forward to hearing back from you 🙂

    Plugin Support abwaita a11n

    (@abwaita)

    5 years, 4 months ago

    Hi @rachko,

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem!

    If you have further questions, please feel free to open a new topic.

    Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)

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