Hi there @ravanh 👋🏽!
Thank you for reaching out to MailPoet Support!
I have deleted woocommerce orders and wordpress users, but still I am not able to completly delete subscribers from trash.
Yeah, the issue that you are facing is related to the point raised by @ravanh.
Here you have a tutorial that will guide you both: https://kb.mailpoet.com/article/304-why-i-cant-delete-my-subscribers
Cheers!
Hi again @citsolutions 👋🏽
I have deleted woocommerce orders and wordpress users, but still I am not able to completly delete subscribers from trash.
A colleague of mine has re-read this thread and noticed that you have already deleted all your WooCommerce and WordPress users and still see the same issue.
In this case your issue seems more like a syncing or a caching issue.
Could you try to clear the cache for your site and then “Force sync” those lists?
Further reference: https://kb.mailpoet.com/article/133-the-wordpress-users-list and https://kb.mailpoet.com/article/278-the-woocommerce-customers-list
Thanks!
Hi, the “Force sync” method solved it for me (with WordPress Users list).
Quick tip that was kindly pointed out to me by @bruberries : You can find the “Force sync” link when hovering over the list in question on the Lists page (which I had not noticed before)
same problem here deleting members from trash and they still came back, force sync helped it, thanks
Thanks, after force-sync and clicking the button “Recalculate now”, everythink worked fine.
