Call to undefined method WC_Order::get_reason()

Resolved

(@webdados)

Hi,

We’re getting this fatal error when exporting some orders:

2026/07/31 12:58:13 [error] 19088#19088: *555452 FastCGI sent in stderr: "PHP message: PHP Fatal error:  Uncaught Error: Call to undefined method WC_Order::get_reason() in /var/www/our_domain/htdocs/wp-content/plugins/woo-order-export-lite/classes/core/class-wc-order-export-order-fields.php:531

This is the problematic code:

$row[$field] = $this->parent_order->{'get_' . $field}(); //use main order details for refund

I guess you need to safeguard this with method_exists( $this->parent_order, 'get_' . $field ) just like you do at line 462

This topic was modified 1 week ago by Marco Almeida | Webdados.

Viewing 8 replies - 1 through 8 (of 8 total)

Plugin Support aprokaev
(@aprokaev)

1 week ago

Hello

Could you submit your settings as new ticket to https://algolplus.freshdesk.com/ ?
Please visit >WooCommerce>Order Export>Tools to get them.

It seems to be a bug for field “Refund reason”, so method_exists will only mask this problem.

Thread Starter Marco Almeida | Webdados
(@webdados)

1 week ago

In line you check if the current order is a refund, which means the parent order is a WC_Order, which does not have the get_reason method.

Just doing an express export with theses settings, throws a error if the export includes a refund:

Plugin Support aprokaev
(@aprokaev)

1 week ago

ok, I repeated this error.

if you submit ticket to helpdesk – I’ll provide fixed version tomorrow

Thread Starter Marco Almeida | Webdados
(@webdados)

1 week ago

I submitted it here – isn’t that enough?

I’m a user of the free plugin, the one here, on WordPress.org, not a premium version.

Plugin Support aprokaev
(@aprokaev)

1 week ago

WordPress.org allows to use only one development version, it’s not comfortable to work with.

ok, I’ll ping you tomorrow

Plugin Support aprokaev
(@aprokaev)

6 days, 20 hours ago

Hello
I made following change https://plugins.trac.wordpress.org/changeset/3630647

You can download and test https://downloads.wordpress.org/plugin/woo-order-export-lite.zip

Thread Starter Marco Almeida | Webdados
(@webdados)

6 days, 16 hours ago

Thanks for the fix. I can confirm it’s OK now.

Plugin Support aprokaev
(@aprokaev)

6 days, 16 hours ago

You’re welcome .

Viewing 8 replies - 1 through 8 (of 8 total)

You must be logged in to reply to this topic.