Hi @erotstra,
Thanks for reaching out to us. Sorry to hear that you are having this issue here.
If I understand correctly, when trying to create or edit an event, the TEC meta box does not load, and you cannot edit or see the date/time.
Could you try the following, and see if it makes a difference:
- Disable block editor for events. You could use Classic Editor plugin
- In the Text tab of the classic editor, remove the block code (e.g. <!–) and save the event. (https://d.pr/i/jUUc07)
Moreover, would be good if you could also provide us a screenshot, what you see on your end.
Let me know how it goes. I’d be glad to help you out further.
Best,
Abz
Abz,
Yes, I have the calendar pro if I am remembering correctly.
I am definitely missing the entire meta box in all the past events and any new events I create.
I tried that below:
Disable block editor for events. You could use Classic Editor plugin
In the Text tab of the classic editor, remove the block code (e.g. <!–) and save the event. (https://d.pr/i/jUUc07)
I didnt see any change in the meta box being visible. It isnt even shown as an option for being visible with the rest of them.
I dont see how to attach any screenshot to this posting. Below is the unedited code from the classic editor screen:
<!-- wp:freeform --></p>
<p><!-- wp:tribe/featured-image /-->
<!-- wp:freeform --></p>
<p><span class="class_instructor">Beginners to Intermediate </span> <em class="class_subtitle">You can make amazing leaps and bounds in your painting in this class!</em> <span class="class_title">Jennifer will guide you through learning and enhancing your skills in this exciting medium. </span> <strong>Join us on</strong> <strong>the first four</strong> <strong>Thursdays of each month from 1 PM to 4PM. </strong></p>
<p class="class_title">To register, please contact us by phone at 928-443-0749 or register online by clicking the button below.</p>
<p>Ages 16+. Any younger than this and the student will need to be interviewed. All students younger than 16 must be painting in W/S oils or Acrylic due to the toxins from the mineral spirit usage.</p>
<p class="class_title">**Minimum: 4 students and Maximum: 8 students<a href="http://prescottartstore.com/product/mays-2022-oil-water-soluble-oils-acrylic-thursday-painting-class"><img class="alignright wp-image-18078 size-full" src="https://prescottartstore.com/wp-content/uploads/2021/08/register-here-button.jpg" alt="" width="400" height="128" /></a></p>
<p>Request our staff to add you to our courtesy contact list. Please remember to register at least three days prior to the start of class!</p>
<p><strong>Jennifer Hamilton, instructor</strong>.</p>
<p>Jennnifer Hamilton's portfolio can be found @ <a href="https://foxartandsoulstudio.com/">foxartandsoulstudio.com</a></p>
<p>The required supply list can be found @ https://prescottartstore.com/art-supplies/supply-lists-2/marchs-oil-water-soluble-oils-acrylic-painting-class-supply-list/</p>
<p><strong>All Materials are an extra cost.</strong></p>
<p><em><strong>Please do not expect to use any turpentine painting techniques in this class. Even though the studio has an exhaust system, the toxicity of the low grade mineral spirits and turpentine is very toxic to some of the attendees. The instructor will ask you to change to other products such as Gamsol as a requirement to ensure the good health of all students. </strong></em></p>
<p><!-- /wp:freeform -->
<!-- wp:tribe/event-links /-->
<!-- wp:tribe/classic-event-details /--></p>
<p> </p>
All metabox options have been checked to be visible, but like I said, that box is not being shown as an option. The event status is only showing 3 options and defaults to “scheduled”, if that helps at all.
Erotstra
Hi @erotstra,
Thanks for getting back to me quickly here. I’m curious, could clear caching plugin (if you have any) and browser cache — then check again the screen option and make sure The Events Calendar option is checked in the options.
See screenshot here:
https://share.getcloudapp.com/jkuvbNpk
In regard to the screenshots, you could upload to a third-party app such as Loom or Cloudapp for sharing screenshots or screen recording.
Please proceed to the next steps if the above solution doesn’t work on your end.
Next Steps
For us to help you better, please open a Support Ticket on our Help Desk since you have an active license. Would also be great if you could share your System Information on the ticket as well.
One of my colleague will be with you shortly. We look forward to helping you out with this one.
Best,
Abz
Abz,
The selection box is not seen in the list shown as viewed at https://share.getcloudapp.com/jkuvbNpk. This being after I cleared the cache in Edge.
Is there a recommended browser that may be better to use with WP? Maybe this is causing the problem?
erotstra
Hi @erotstra, there’s no particular browser, any should be fine. I’d recommend personally Chrome or Edge though. Would be good if you could do the next steps, on my previous response for us to help you better also we’d like to follow WordPress guidelines about premium customer support. This case might be isolated, and we’d like to investigate further.
Looking forward to helping you solve this, and please let me know how would you like to proceed.
I really appreciate your time and patience here.
Best,
Abz
Hey @erotstra, this thread has been inactive for a while, so we’re going to go ahead and mark it Resolved. Please feel free to open a new thread if any other questions come up, and we’d be happy to help.
Cheers,
Abz
