• Resolved jayunger

    (@jayunger)


    Yesterday I had occasion to use the “RESEND NOTIFICATION EMAIL” button in the submissions page. I had to do this because I had an error in the tortuous conditional logic that Forminator forces in order to customize e-Mails based on variables (see also my suggestion for improvement send over 1 year ago in https://wordpress.org/support/topic/suggestion-for-improvement-for-form-submission-email-responses/ ). I presume that the re-transmission of submission e-Mail is based on information in the submission database. Even though the information in the form DID NOT change and the content of e-Mails also did not change, the new submission e-Mails sent by the “RESEND NOTIFICATION EMAIL” button were different from the original e-Mail sent when the form was submitted. Specifically, a calculated value based on a Radio Button field became zero rather than the correct amount and showed as 0 in the new e-Mail, additionally other calculated values based on the same amount were also incorrectly reduced. I guess the logic used to do these calculation is not common (why?) to both the mainline process and the resend function… that seems like a source of potential problems and duplicate effort in both development and testing. I cannot share the either e-Mails or forms in this forum as they contain personally identifying information about the submission but I can provide further information to aid in diagnosis via other non-public channels (e.g. email or links to my cloud storage)

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Nebu John – WPMU DEV Support

    (@wpmudevsupport14)

    Hi @jayunger,

    Trust you are doing good and thank you for reaching out to us.

    You may please share the details using our secure contact form:

    https://wpmudev.com/contact/#i-have-a-different-question and please select the template below:

    NOTE: Don’t change the selected topic in the dropdown, just leave it at “I have a different question”.

    Subject: “Attn: Nebu John”
    – Site URL
    – the form export file
    – Link back to this thread for reference
    – Any other relevant URLs/info

    We look forward to hearing back from you.

    Kind Regards,
    Nebu John

    Plugin Support Nebu John – WPMU DEV Support

    (@wpmudevsupport14)

    Hi @jayunger,

    Thank you for sharing the required information. I checked this on my end and was able to replicate the issue.

    On further checking, I identified the issue is showing up when a Radio Field is used in Calculation Formula. I was able to replicate the issue on a test form and I have now escalated this as a confirmed bug so our developers can take a closer look at the issue.

    A fix for this will be released in one of our our upcoming updates. Please keep an eye on the plugin change log for more updates.

    Kind Regards,
    Nebu John

Viewing 2 replies - 1 through 2 (of 2 total)

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