Buyer Beware (Premium)

  • moonhopper

    (@moonhopper)


    5 years, 5 months ago

    This plugin has a good appearance and promising future, or so I thought.
    It’s potential matched my wish list so I dived in, purchasing the Premium version (based on experiments with the freeby) believing expectations could be met with a few tweaks and a bit of help from the developers.
    There were a few tech issues but after first contact – with a minor help query – I hit a brick wall simply logging in for support. All login attempts were rejected and no responses to a ‘reset password’ request (not even an automatic responder to acknowledge the attempt) were received. Within 30 days of purchase I managed to attach a message to my one and only successful communication with the company, requesting my money back. Nothing. Two months later – I’ve tried again to reset password. Still nothing.**

    Not happy – feeling cheated out of 100 plus dollars – and yes, I do check my spam folders.

    **[edit] see my response below the plugin author’s response – I have uprated my initial star rating.

    • This topic was modified 5 years, 5 months ago by moonhopper.
    • This topic was modified 5 years, 5 months ago by moonhopper.
    • This topic was modified 5 years, 5 months ago by moonhopper. Reason: Rating upgrade
    • This topic was modified 5 years, 5 months ago by moonhopper.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author ProfileGrid Support

    (@profilegrid0)

    5 years, 5 months ago

    Hello moonhopper (@moonhopper),

    I am extremely sorry for what you had to face. We reply all tickets within 24-48 hours, except the weekends and I am sure there’s some other technical problem preventing our communication. I will go ahead and sort it out asap.

    Since tickets are identified using user email IDs, I cannot search them without one. You said, you did get one communication through, do you have ticket ID for that? It will be immensely helpful.

    Once again, I wish to reiterate, any delay is totally unintentional from our side and we will do whatever we can to fix it asap.

    Regards.

    Thread Starter moonhopper

    (@moonhopper)

    5 years, 5 months ago

    Thank you . I have since had a good response and the login has been resolved. I am now uprating to three star (still recalling my initial experience) but happy to continue with your product for now. I’m hoping to upgrade the star-rating further if I can overcome some remaining hurdles.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Buyer Beware (Premium)’ is closed to new replies.