Do you want to know why I posted this, EMark, and let’s have full disclosure – you are the support person on the Pro plugin forum
I posted here, within my right, to inform people that if they spend money on the pro version, getting support is likely not easy. AND the plugin updates actually … BREAK things.
That being said, let me address your comments
You seem to contradict yourself – if one customer has open a post on a topic, first you say I should not open a duplicate and then you say I can not comment on the other customer’s post. That means I can not express my problem in any way, that is not right.
And let’s talk about “hijacking” – by definition a form is a multiple person discussion board, designed for multiple voices. If you did not want 3rd person comments on support tickets, well, get a private support ticket system.
Also, I only commented when I had a similar issue and did not see any response hoping the other person, since you did not answer any of us, maybe they figured out how to solve it and would share.
I have started 12 total topics, you deleted 4, 2 of which where not duplicates. I have had topics sit for multiple days – again this is a PAID plugin – with NO response.
And then there is the case with updates, they are BREAKING things. Not once, but multiple times. And yet, no responses are given (I have a pending case now with multiple details of an issue.
So, how do you address this.
In this public forum I am NOT asking support. I am just drawing your and other potential customers’ attention to a LACK of support you have been providing.
