bug on visual

Viewing 3 replies - 1 through 3 (of 3 total)
  • huge-it-support-1

    (@huge-it-support-1)

    8 years, 7 months ago

    Dear hugoalves,

    Thanks for reaching out us. Seems that one of the components added to your website influences on plugin’s CSS styles.
    For checking that could you, please, try to

    1) deactivate all your plugins and check if the problem exists
    2) change your theme to a default WordPress theme for a few seconds only in order to check if the issue exists using another theme or not

    We will wait for your observations.

    Thanks

    Thread Starter hugoalves

    (@hugoalves)

    8 years, 7 months ago

    Hello,

    It works fine in default WordPress theme. I’m using Dixit Multipurpose WordPress Theme. What can i do now?

    huge-it-support-1

    (@huge-it-support-1)

    8 years, 7 months ago

    Dear hugoalves,

    You could either contact us and we will have a look if the plugin’s codes can be adjusted from our side or ask your theme developers to check what’s causing the issue.
    The problem is definitely in the theme codes because on default theme the plugin works fine.

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)

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