• Resolved bangazril

    (@bangazril)


    I updated my website with the lastest version of WordPress 5.5.
    But since I did it, Yoast SEO is doing bug on WordPress administrator panel:

    – In my media panel, I can’t see all my media. Nothing appears. I’ve got like a “blank page”.http://prntscr.com/u1epl2

    • This topic was modified 5 years, 8 months ago by bangazril.
    • This topic was modified 5 years, 8 months ago by bangazril.
Viewing 11 replies - 1 through 11 (of 11 total)
  • Hi @bangazril,

    Thank you for creating your own topic.

    Are you using the block-editor or Classic Editor experience? Just to confirm, are all plugins, themes also up to date? It sounds like either your theme or a plugin on your site is not (fully) WordPress 5.5 compatible. We suggest doing a conflict check using the Health Check plugin troubleshooting mode to see what combination of plugins or your theme that might be causing this.

    It might be related to the drop of jQuery Migrate script in WordPress 5.5, where your theme or a plugin is still depending on the script. As a temporary workaround, please see if installing the Enable jQuery Migrate helper plugin resolves the issue. This is just a workaround though, the actual plugin or theme issue should be found and then you can let the developer(s) know.

    Thread Starter bangazril

    (@bangazril)

    -Yes, I use the Classic Editor plugin
    -If I use Yoast SEO Version 14.4 No problem, just on this version
    -If I disable Yoast SEO disable I can not see all my media
    -I’ve tried the Enable jQuery Migrate Helper plugin no rooting there

    • This reply was modified 5 years, 8 months ago by bangazril.
    • This reply was modified 5 years, 8 months ago by bangazril.

    Hi @bangazril,

    If I disable Yoast SEO disable I can not see all my media.

    If the issue persists when Yoast SEO isn’t activated, then please continue to do a conflict check to find the culprit. We do have some documentation on how to do this here: https://yoast.com/help/how-to-check-for-plugin-conflicts/, but since the issue also occurs with our plugin deactivated, it’s not a Yoast plugin issue.

    Thread Starter bangazril

    (@bangazril)

    Sorry wrong

    * If I disable Yoast SEO, I can be able to see all my media

    • This reply was modified 5 years, 8 months ago by bangazril.

    Hi @bangazril,

    Oh, okay. We’ve tried replicating the issue with Classic Editor plugin version 1.6 and Yoast SEO version 14.7 on a test environment, but we were able to see all media and add it to a post. Having said this, we think it’s a combination of your plugins and/or theme. We’d still recommend doing the full conflict check.

    To start, install the Health Check plugin and enable the troubleshooting mode. This switches to a default theme and disables all plugins (only for your user, site visitors are not affected). Then you can enable both the Classic Editor (make sure you run 1.6) and Yoast SEO 14.7. Please then check if you can add media in a post. If so, then switch back to your own theme and check again. If you are still able to add media files, then enable 1 plugin at a time to check when the issue comes back, then you’ve found the culprit.

    Thread Starter bangazril

    (@bangazril)

    -If I disable the plugin Yoast SEO, I can be able to see all my media, my theme and active with other plugins
    -If I enable the Yoast SEO plugin with default Thema functioning normally.

    Yoast SEO Plugin with my theme problematic

    • This reply was modified 5 years, 8 months ago by bangazril.

    Hi @bangazril,

    Thank you for your reply and troubleshooting.

    What theme are you using? Is it still in active development? We would recommend to reach out to the theme developers to get this investigated.

    Thread Starter bangazril

    (@bangazril)

    Development is already inactive, do I have to go back to Yoast SEO v 14.4, so my theme is functioning normally again.

    Hi @bangazril,

    That might be a temporary solution for now, but if your theme is not getting any more updates, we would recommend switching to a theme that does get updated and does have WordPress 5.5 compatibility.

    In order to downgrade, you can go to the advanced view of our plugin here and download the version before 14.7 (at the bottom of the page) and install that on your site. However, we can’t give support on older version, as it is not recommended.

    Thread Starter bangazril

    (@bangazril)

    Thanks for the help and good response, I am pleased with the plugin Yoast SEO

    Thank you for your kind words, happy to hear that. Thanks!

    We are going ahead and mark this topic as resolved. If you require any further assistance please create a new forum topic. Thank you!

Viewing 11 replies - 1 through 11 (of 11 total)

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