Bug – Duplicate images

  • Resolved Gplugins

    (@neocraft)


    2 months ago

    Hello, since days single ad page duplicate 4 times photos on ad.

    I’ve manually disable ALL plugins and still have bug…event with ‘troubleshooting’ button.

    https://ibb.co/27C4QbQQ

    Please help fix

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor Mamunur Rashid

    (@mamunnu)

    2 months ago

    Hi,

    Thanks for using our plugin. Sorry you face issue.

    Could you please upload the screenshot again? I can not find see the screenshot?

    Or can create a ticket on our site with screenshot?

    Thanks

    Thread Starter Gplugins

    (@neocraft)

    2 months ago

    You can see by yourself on the website page => https://www.heveatecture.com/rtcl_listing/ad-test/

    Plugin Contributor Mamunur Rashid

    (@mamunnu)

    2 months ago

    Hello,

    I just tested in latest version with new WordPress installation. But only 1 image update https://prnt.sc/qJosPfFjTg0K even check in folder location only 3 image created. thumb, galery and big image.

    You updated single image or multiple images?

    Could you please send me image settings?

    Thanks

    Thread Starter Gplugins

    (@neocraft)

    2 months ago

    Thanks for support.

    • “You updated single image or multiple images?” => only 1
    • “Could you please send me image settings?” => where to find this settings ?

    I’ve more informations, look like issue with WPML Multilanguage plugin if activate or not when i create ad/upload image (but bug don’t appear after upload on edit page)

    1/ When WPML deactivate, and i create ad, single ad display correctly (no duplicate image)…but small in middle of page.

    Test15 => https://www.heveatecture.com/rtcl_listing/test15 (https://prnt.sc/zKAL5J_-_LXW)

    2/ When WPML activate, and i create ad, single ad display with bug (duplicate image)…but full width in the page.

    Test16 => https://www.heveatecture.com/rtcl_listing/test16/ (https://prnt.sc/2jQzni06A0aJ)

    Whatever i do after the ad is created (activate/deactivate plugins) will not change anything in frontend…look like code/bug is registered in the ad.

    Plugin Contributor Mamunur Rashid

    (@mamunnu)

    2 months ago

    Thanks for send me the step by step process.

    I noted it hopefully in next week update we can release this fixing.

    Thanks
    Mamunur Rashid

    Plugin Support Muhammad Ali Akbar

    (@alireyad)

    1 month, 3 weeks ago

    Hi,
    We have thoroughly tested the issue on our end as described, but we could not replicate it. It may be related to WPML configuration and will require debugging. Kindly submit a ticket through our website so we can review it properly.

    Thank you

    Plugin Support Muhammad Ali Akbar

    (@alireyad)

    1 month, 2 weeks ago

    Hi,
    Do you have any update on this? If you’ve created a support ticket, you can share the ticket ID so we can resolve it quickly.

    Thank you

Viewing 7 replies - 1 through 7 (of 7 total)

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