Hi @dccorp – Following your report of an issue, we have conducted an investigation to determine its root cause. However, despite our thorough examination, we have been unable to replicate the problem on our end. Based on our assessment, we believe it may be an isolated issue specific to your site. we kindly request that you provide us with further information. We would greatly appreciate it if you could reach out to us with additional details here.
Thank you
Thread Starter
dccorp
(@dccorp)
Hi,
Already sent, with details, screenshots and credentials for the test site:
https://test.pusl.ro
Tested on 4 sites, same result, so more probably could be a plugin conflict if you couldn’t replicate, but anyhow, with UACF7 deactivated, the problem is gone. After reactivating UACF7, the problem is back.
Hi @dccorp
Thanks for the update, Could you please provide me the ticket number so that i can check the follow-up? Thank you
Thread Starter
dccorp
(@dccorp)
I can’t find a ticket number, but here is the reply I’ve received:
“Please accept our sincere apologies for the delay in responding to your message. Our team was away on an annual tour this week, which caused a delay in our usual response time. However, please be assured that we are currently reviewing your inquiry and will provide you with an update as soon as possible. We appreciate your patience and understanding during this time.
let us know if you need any other info. we would be happy to assist you.
Thank you.
Regards,
Hasan Abdullah”
Thread Starter
dccorp
(@dccorp)
I’ve just resent, once again, the full details with credentials and screenshots via the provided link.
Thank you
This issue has been resolved.
