• Resolved 1samroberson

    (@1samroberson)


    Our instagram feed we bought is broken……

    We are getting the error: Available Only in PRO version
    We also have an alert: The access token provided is not active

    Our version should be active until Jan 2018

    Please help

Viewing 1 replies (of 1 total)
  • @1samroberson,

    Thanks for contacting us. If you get the error “Available Only in PRO version” , that means that you didn’t update your plugin, You have purchased it, but you are still using the free version on your website.
    Please login to your account on our website (https://web-dorado.com) and download the pro version of the Instagram Feed WD from My account menu (active after logging in). Then deactivate and delete the free version and install the Pro version.
    As for the second question, be informed that, If you see that alert message on your Instagram Feed WD plugin, please note, that Instagram access tokens expire from time to time. Therefore you need to get new from your Instagram account again.

    Please sign in to your account and get a new token. Add it to Instagram Feed WD > Settings page, and if the token will still cause “Invalid access token” error, revoke access for the plugin here:
    http://www.instagram.com/accounts/manage_access/

Viewing 1 replies (of 1 total)

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