• Resolved billybob884

    (@billybob884)


    This plugin was working perfectly until a few weeks ago when I updated both it and wordpress. The form shows up on my page correctly (in the sidebar below “Contact”) and displays the “Thanks for contacting me” message after use, but it no longer emails me when people use it. I’ve tried deleting the plugin (and all its data) and recreating the form, but it still won’t email me.

    Any suggestions on what to check/try?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Jess Quig

    (@jquigam)

    Hi billybob884,

    I’m sorry to hear you’re seeing email delivery issues, and unfortunately this is becoming increasingly common across the internet. And in some cases, this issue can start very suddenly as you’ve described.

    The causes can range from server configuration to spam prevention efforts by email providers, but the fix is the same either way: setting your site up to send mail with SMTP.

    For a more detailed explanation on why this issue can happen, extra details on why SMTP helps with email deliverability, and also our recommendations to fix this, please check out our SMTP tutorial.

    I hope this helps! 🙂

    Very late response, but I ended up using “WP Mail SMTP by WPForms” and it worked perfectly. Thank you!

    Plugin Support Jess Quig

    (@jquigam)

    You’re welcome, billybob884! That’s great to hear.

    Have a good one 🙂

Viewing 3 replies - 1 through 3 (of 3 total)
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