Booking.com overbooking – availability sync verification

  • webshopik

    (@webshopik)


    2 weeks, 3 days ago

    Hello,

    I am using VikBooking together with Booking.com.

    Booking.com reported an overbooking and asked me to contact my channel manager to verify the availability synchronization history.

    Could you please check:

    • whether the availability for the affected dates was correctly sent to Booking.com,
    • whether there were any synchronization errors or delays,
    • and if possible provide the synchronization logs or history for this reservation.

    Booking.com asked me to obtain this information from my channel manager so they can investigate the cause of the overbooking.

    Thank you very much for your assistance.

Viewing 1 replies (of 1 total)
  • Plugin Author e4jvikwp

    (@e4jvikwp)

    2 weeks, 3 days ago

    Hello,
    Thank you for your message.

    Our team will be happy to help you investigate the cause of the overbooking so that you can provide Booking.com with the necessary information.

    To allow us to perform a proper investigation, please contact us through our VikWP website using the “Contact Us” page. In your message, please include:

    • The details of the affected reservation.
    • The dates involved.
    • An administrator account for your WordPress website (or temporary credentials), so our technicians can quickly access your installation and review the synchronization history.

    Providing administrator access from the beginning will significantly speed up the investigation, allowing us to check the availability synchronization, identify any possible issues, and provide you with the information needed to respond to Booking.com.

    We look forward to hearing from you and will do our best to help resolve the issue as quickly as possible.

    Kind regards,
    VikWP Team

Viewing 1 replies (of 1 total)

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