• For some reason the blog on my sonse website just stopped working. We hadn’t posted to it or updated the site for a few days prior to it stopping. Now all we get is an error (The website cannot display the page HTTP 500).

    In looking through the blog subdomain on the site, all the files seem to be there, but it won’t pull up the Blog.

    Any help would be appreciated as we are new to this and were using Word Press becuase it was so easy, until now.

Viewing 4 replies - 16 through 19 (of 19 total)
  • Thread Starter michael-drinkwine

    (@michael-drinkwine)

    Thanks for the initial help, but I did as you (Whooami) asked and responded with the answer, then no more help, probably the problem with using “free” software, no one can really help when something goes wrong.

    Michael,

    I have no experience with Verizon hosting, but if you don’t have a way to access your database, then you really don’t have what you need to effectively manage your site. Someone must have been able to access it in the beginning to install your current blog….maybe someone at Verizon did if for you, or maybe they just gave you an already installed blog…I’m just guessing here.

    You said:

    I downloaded everything from the server back to my PC from the website, which should include all of the data stored in the Blog (in theory).

    I would not assume that unless you have looked in that backup and see your database. If you don’t have your database, then you have NONE of your data except for your uploaded files–images, documents, etc.

    In short, if you have no way to access your database through phpMyAdmin (or something similar), then you really need to think of getting a new host if this is important to you.

    Now, having said that, here is a suggestion…use at your own risk since it seems you have no way to backup and download your database first–which is what you should always do before attempting an upgrade.

    — If you have downloaded your current source code from the server, then…
    — Login to your server, create an empty directory, call it something like wpOLD and move all your current WP files into that directory, EXCEPT for your config.php file
    — Upload the new 2.7 source code to the same location your old source code was located
    — If you had any custom themes uploaded, then upload them from your backup (or from the wpOLD to your new install).

    Then visit your site in your web browser…if all is well, you should be able to login and upgrade your database.

    If this all works, then at least export your blog using the export feature in the admin so you will at least have that backup of the contents of your database.

    Then, I would strongly recommend finding a new host where you have complete access to not only your files, but also your databases.

    Thread Starter michael-drinkwine

    (@michael-drinkwine)

    OK, I have been able to install the phpMyAdmin onto the server (no one bothred to say that it needed to be installed, everyone seemed to assume it was just already there).

    Now I can get the login page, however, it won’t let me in, it says

    #2002 – The server is not responding (or the local MySQL server’s socket is not correctly configured)

    I have not been able to find someone with a similar situation (most of the posts I have seen show a local host).

    Verizon assures me everything is fine on their end and they are able to login and see the files, database etc using terminal.

    If I know that the login credentials are correct, is there an easy fix that anyone knows of for this in the configuration files?

    Thread Starter michael-drinkwine

    (@michael-drinkwine)

    OK, I now have the full story. I kept calling Verizon as nothing I was doing seemed to work. The Tech support guy tonight finally told me that they had a failure of their system that not only obliterated our database, but also the backups they maintain. He said an email wnet out (never got that) over the weekend that explained everything.

    Is there no other storage of the text in the posts in WordPress (compressed, archized etc.) that would allow for recreation of the posts?

    I could probably pull the cached web pages from past visits, but the posts go back to June so this might have a limited effect.

    Verizon made this a Very Merry Christmas…..NOT!!

Viewing 4 replies - 16 through 19 (of 19 total)

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