• Resolved sinja89

    (@sinja89)


    Hello!

    Some of my blog posts’ comment sections are disappeared for some reason. I’ve checked on the Single Post setting, the comment section is active, however, some of the posts have it, and some do not.

    Below blog post has comment section.
    https://www.caiwustory.com/buy-us-etf/

    Please help, Thanks πŸ™‚

    The page I need help with: [log in to see the link]

Viewing 14 replies - 1 through 14 (of 14 total)
  • Hello @sinja89

    I have taken a look at the website and noticed that you are running WP Rocket. Have you made sure that you’re not affecting Blocksy’s internal files with the plugin? As far as I know, WP Rocket has a clear warning that activating some options might break functionality if configured improperly. Can you please double check that WP Rocket is excluding Blocksy’s files from its engine?

    Thanks

    Thread Starter sinja89

    (@sinja89)

    Hello @cteduard

    I’ve checked on WP Rocket settings.

    Here are my findings:

    CSS:
    wp-content/plugins/some-plugins/(.*).css

    Javacript:

    /wp-includes/js/jquery/jquery.min.js
    /wp-includes/js/jquery/jquery-migrate.min.js
    /wp-content/plugins/blocksy-companion/static/bundle/sticky.js
    /wp-content/plugins/elementor/assets/lib/backbone/backbone.marionette.min.js
    /wp-content/plugins/elementor/assets/lib/backbone/backbone.radio.min.js
    /wp-content/plugins/elementor/assets/js/common-modules.min.js
    /wp-content/plugins/elementor/assets/lib/dialog/dialog.min.js
    /wp-content/plugins/elementor/assets/js/common.min.js
    /wp-content/plugins/elementor/assets/js/app-loader.min.js
    /wp-content/plugins/ultimate-responsive-image-slider/assets/js/jquery.sliderPro.js

    I can’t find Blocksy though , howcan I exclude it ?

    Thanks

    Hello @sinja89

    Please try excluding the CSS & JS files from the wp-content/themes/blocksy folder and the JS files from wp-content/plugins/blocksy-companion. This should do it.

    Let me know if this works.

    Thanks

    Thread Starter sinja89

    (@sinja89)

    Hello @cteduard

    It didn’t work , am I doing it correctly, please see link below.
    https://im.ge/i/LGFR4

    Thanks.

    Hello @sinja89

    Unfortunately, that’s not exactly how you do it. Here’s WP Rocket’s documentation on how to exclude files — https://docs.wp-rocket.me/article/977-exclude-files-from-optimize-css-delivery

    Thanks

    Hello @sinja89

    Can you also please verify if the comments are turned on for that actual post — https://tppr.me/PXJ08 <– check this screenshot.

    You might’ve probably missed that option, but it’s good to check πŸ™‚

    Thanks

    Thread Starter sinja89

    (@sinja89)

    Hello @cteduard

    Yeah, The allow comments is ticked. Let me try to figure out how to remove the files.

    Thanks!

    Thread Starter sinja89

    (@sinja89)

    Hello @cteduard

    I guess I’m too dumb, I can’t seem to understand a thing about the WP Rocket’s documentation, do you have any example of excluding blocky files?

    @sinja89

    Hmm… I would like for you to try one more step of diagnosis. Can you please completely disable WP Rocket to see if the comments section comes back?

    We will see if there’s some misconfiguration going on with the plugin.

    Thanks

    Thread Starter sinja89

    (@sinja89)

    Hello @cteduard

    I’ve disabled WP Rocket, cleared cached, and reloaded the page, the comment section is still missing.

    Thanks.

    Theme Author Creative Themes

    (@creativethemeshq)

    Hey @sinja89,
    That’s really weird, everything works fine on my end.

    Did you installed the Blocksy theme from the official WordPress repository?

    Thread Starter sinja89

    (@sinja89)

    Hello @creativethemeshq

    Yeah, I did. For some reason, new posts are not affected, only old posts.

    Theme Author Creative Themes

    (@creativethemeshq)

    Hi @sinja89,
    If you activate a default theme like TwentyTwentyOne, will the comments section appear on those old posts?

    Thread Starter sinja89

    (@sinja89)

    Hi @creativethemeshq

    I’ve found the solution, somehow if I unticked the “Automatically close comments on posts older than 28 days” ( Settings – Discuccsions ), All my posts’ comment sections reappeared.

Viewing 14 replies - 1 through 14 (of 14 total)

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