• Resolved nm001

    (@nm001)


    The only reason for posting here is in the hope that this helps someone else. I’m probably done with Complianz.

    It overtook the admin interface completely so I could not access ANY menus – create a post, edit security plugin or disable any plugin.

    What happened

    I installed Complianz and started setting up and then got busy.

    The plugin allows you to
    1. activate it,
    2. then set it up,
    3. then make it live on the website when you finish

    I stalled on point 2 for a few days. I have another GDPR plugin active that I wanted to replace.

    Then I logged into the WP admin days later to do a different task

    But Complianz insisted that I finish setting up (not a quickie).

    It would not allow me to do anything – not create or edit a post. Not even to disable the plugin!
    Every menu was blocked!

    Eventually I disabled the plugin manually by renaming the plugin directory.

    Question: Is this a feature or a bug?!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support leonardoiub

    (@leonardotamion)

    Hello,

    thanks for your message and your patience.

    For the free version of our plugin tomorrow we’ll release the fix to solve this issue, otherwise you could follow the steps below.

    We sincerely apologize for the current issue, in the meantime, we have identified the cause of the problem and provide a temporary workaround to restore your WordPress backend using a mu-plugin. Please follow these steps:

    1. If you don’t already have a mu-plugins folder in wp-content, open your FTP client and create a new folder named mu-plugins in the wp-content directory. The resulting path should look like: */wp-content/mu-plugins/
    2. Upload a .php file to wp-content/mu-plugins/ via FTP with the following code:
    <?php

    if ($timestamp = get_option('cmplz_wsc_onboarding_start')) {
    if (is_numeric($timestamp) && $timestamp < time()) {
    delete_option('cmplz_wsc_onboarding_start');
    }
    }
    1. Logout from your WordPress website and log in again. This will initialize the script via the admin_init hook, restoring your backend.
    2. Remove the mu-plugin or the script after the backend has been restored.

    Yes this has been an issue for months now. I’m on the pro one.
    You have to agree to the site scan, or you just can’t continue.

    Also – it disconnects things like managewp

    I hope a solution is found soon – in the meantime, I’ve agreed to terms and conditions for all my sites to have the site scan. Maybe it’s a good thing.

    Plugin Author Aert

    (@aahulsebos)

    Hi @nm001 @paullacey,

    It is released for premium, free will follow tomorrow with a fix.

    A short description why; https://complianz.io/about-the-website-scan/ but of course it shouldn’t be this forceful.

    regards Aert

Viewing 3 replies - 1 through 3 (of 3 total)

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