Blocking products from shipping

  • Resolved annebode123

    (@annebode123)


    5 years, 1 month ago

    Hi, I am having a problem with products shipping rules. My client has some products that can be shipped to certain postcodes only, and some that ship to all of the UK. (on the site reference, the easter box goes to all UK, the rest locally only).

    I’ve set up the products using shipping zones and classes, so a local product (for instance the doughnuts) will only ship to certain post codes or return a message in my checkout, and the national product (the easter box) will go through without issue.

    The problem is with my combined orders. So if I had a doughnut (local) to the wrong postcode, it will not ship. However, if I add a doughnut and an easter box (national), the checkout will let me pay and select both for shipping anywhere. This is obviously a problem for customers as it means only one can be delivered.

    Is there a way I can add additional rules to my shipping to block shipping or return a message for the customer if one product contains a local shipping class?

    Any help is really appreciated.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Senff – a11n

    (@senff)

    5 years, 1 month ago

    Hey @annebode123

    By default, you can not restrict specific products from being shipped to certain locations — as you can see with your site, this will cause issues when a cart contains different products that can ship to different locations.

    You might want to check into the Conditional Shipping and Payments plugin. Using that, you can hide certain shipping methods if the cart contains specific (types of) items, and/or if the customer is located in a specific location.

    For example, you can hide all shipping methods if the cart contains Item A and the customer is located in post code 12345, or if the cart contains Item B and the customer is located in post code 66666.

    In this example, a customer can order Item B when they’re in post code 66666, but not when the cart also includes Item A.

    Hope this points you in the right direction!

    Thread Starter annebode123

    (@annebode123)

    5 years, 1 month ago

    Hi Senff,

    Thank you for getting back so quickly! I had a look at the plugin and it did exactly what I needed to. As the site only has a limited number of products I blocked national shipping if it contained any of the local products. Thank you so much for your help!

Viewing 2 replies - 1 through 2 (of 2 total)

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