• Resolved royswebdesign

    (@royswebdesign)


    Clean talk has been blocking legitimate users for months. I went back 45 days and found several that had been blocked.

    I need this to fixed asap, this is a client page, we have potentially lost average 2500 € per blocked lead,

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support katereji

    (@katereji)

    Hello @royswebdesign

    Thank you for marking requests in your Anti-Spam log. I analyzed them and noticed that to correctly transfer the parameters from your web forms, the ‘Protect internal forms‘ option needs to be enabled in the Anti-Spam plugin settings.

    Also, please don’t forget to clear your website cache after enabling this option to ensure the changes take effect.

    Please let us know when you have completed all of the above and we will check your Anti-Spam log and test your web forms to make sure everything is ok.

    Thread Starter royswebdesign

    (@royswebdesign)

    Hi, done ✅

    Thank you for your reply. I tested the form and some actions still need to be done.

    Please, if possible add the CleanTalk plugin folder to the exclusion list of your cache plugin:
    • WORDPRESS_ROOT_FOLDER/wp-content/plugins/cleantalk-spam-protect

    Make sure that the website cache is 24 hours or less and then clear your website cache again.

    I will re-test the form after that. Waiting for your reply.

    We haven’t received your reply in a few days, so I’m going to mark this topic as “resolved”.
    If you have any further questions, you can start a new topic anytime.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Blocking legitimate entries’ is closed to new replies.