Hello @eventermom,
Is there a way to view blocked orders?
Not at the moment.
Currently, we indicate blocked orders through the order status, along with an order note providing details about the block.
However, if you have any suggestions on how we could improve our plugin with a feature that better suits your environment, we would be happy to implement it.
the plugin marks orders as “pending payment”. Is there a way to have those auto removed?
We do not automatically remove orders, as this information is necessary for future debugging.
Nevertheless, WooCommerce has a built-in time limit setting that determines how long an order can remain as “pending payment” before automatically changing to the “cancelled” status.
If your question hasn’t been fully answered, or if you have any feature suggestions, we would be glad to hear them.
Best regards,
Link Nacional Team
Hello @eventermom,
Please excuse my English, but I recorded a short video showing how one of our blocking systems works. In this case, it is a data block based on a phone number.
In the video, I apply the block to a specific phone number. When the order is submitted, the system detects it and blocks the request, alerting the plugin administrator of a potential FRAUD.
Right after that, I switch to a different number and try to place the order again. This generates a new, separate order, allowing the information to be reviewed before the page administrator confirms it.
https://www.linknacional.com.br/assets/suporte/player/suporte_6a74d842447dc_6cd5e62e
If your page is not behaving the same way, please provide us with a screen recording. You can do this using a third-party tool like Zoom or directly on our support page, so we can further investigate the possible issue with the pending order status.
https://www.linknacional.com.br/assets/suporte/
If you have any questions, we are here to help.
Sincerely,
Link Nacional Team
