Blank Images

  • Resolved royeclark

    (@royeclark)


    5 years, 7 months ago

    Hi,

    We have been having ongoing issues with mostly background images and sometimes icons sporadically going blank. The only time we have been apple to fix (temporarily) is by deactivating and then reactivating W3 Total Cache plugin. I have looked through our plugins and have not found any others that are cache or minify HTML related. We have invalidated all image file in AWS CloudFront as well, we still get the issue about every 2-3 days.

    Are there any settings in W3 Total Cache that could cause this issue? When the images are blank, these are the errors we see in the inspect element: https://www.screencast.com/t/9TVqrebeyE

    Any insight would be much appreciated.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Marko Vasiljevic

    (@vmarko)

    5 years, 6 months ago

    Hello @royeclark

    Thank you for your inquiry and I am happy to assist you with this.
    404 means that the images failed to load. The image you shared does not show the entire path so possibly they failed to load from AWS.
    All the images are loading fine now so can you please drop us a note when you experience the issue again so we can check this?
    Thanks!

    Thread Starter royeclark

    (@royeclark)

    5 years, 6 months ago

    Thanks @vmarko

    I’ve noticed that the image urls have additinal information which is related to pagespeed.ic

    When I remove all the pagespeed stuff, then the image loads fine. We don’t use the pagespeed plugin though, I don’t know how the image urls are getting updated like this. Do you know if W3 Total Cache does this or could it be from another plugin?

    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    5 years, 6 months ago

    Hello @royeclark

    Thank you for the information. No this is not related to W3 TOtal Cache but to PageSpeed Modules. mod_pagespeed rewrites the image URL to an optimized name and embeds the size, as well as the fingerprint of the content into the filename.
    There is a possibility that Google Pagespeed is enabled by default in the web host control panel.
    Be that as it may, you should check if any you have a plugin that is doing that or possibly reach out to your shot to check this.
    Thanks!

    Thread Starter royeclark

    (@royeclark)

    5 years, 6 months ago

    Thanks @vmarko I’ll pass this info along to our developer.

Viewing 4 replies - 1 through 4 (of 4 total)

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